Senior CRM Process Owner
Posted 30 Jun 2026
Advertised as “Senior CRM Process Owner (all genders)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
CertificationsSalesforce Certified Administrator, Salesforce Certified Platform App Builder
CertificationsSales Cloud Consultant, Service Cloud Consultant
Senior CRM Process Owner
The CRM and Business Excellence team in Zalando’s Partner Platform Business is looking for a Senior CRM Process Owner to bridge the gap between core Salesforce platform development and strategic business operations. Your mission is to drive revenue operations and build scalable processes, optimizing partner experiences through AI-enabled efficiency and productivity improvement initiatives. Join us to lead high-impact projects powered by Agentforce and advanced data automation, elevating our strategic growth through cutting-edge technology.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Salesforce Product Leadership
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Lead the design and refinement of best-in-class workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud.
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Proactively identify and replace "offline" processes (like manual spreadsheets or disconnected tools) with integrated Salesforce solutions to ensure a single source of truth.
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Evaluate systemic impact: Assess how new features or process changes affect downstream systems, such as BI reporting or revenue recognition, ensuring no disruption to the ecosystem.
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Drive AI-Enabled Innovation: Oversee the functional implementation of cutting-edge Salesforce technologies, such as Agentforce and Einstein, to automate partner segmentation and drive operational ROI.
Process Governance & Design