At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Duke Nursing Highlights:
- Duke University Health System is designated as a Magnet organization
- Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
- Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
- Duke University Health System has 6000 + registered nurses
- Quality of Life: Living in the Triangle!
- Relocation Assistance (based on eligibility)
Health Unit Coordinator-Duke University Hospital Weekday OR
Monday-Friday 6:30am-3:00pm
Position Summary
This position collaborates with healthcare providers by performing a variety of clerical duties that support patient care operations. Responsibilities include greeting patients and visitors, answering telephone calls, responding to patient requests, accessing the electronic medical record (EMR), scheduling appointments, and providing general administrative support as needed. The individual in this role consistently demonstrates excellent customer service and professionalism.
Duties and Responsibilities
- Respond promptly to patient signals and relay requests to the appropriate staff member.
- Place calls for consultations as needed.
- Utilize manual backup systems during downtime as required.
- Assemble and maintain patient charts from admission through discharge.
- Prepare, scan, and upload paper documents into the electronic medical record (EMR).
- Navigate the EMR to access patient information, generate reports, schedule appointments, and manage task lists.
- Use available technology to coordinate and request patient transport.
- Assign nursing staff to communication systems as needed.
- Assist in training and orienting new staff on clerical duties and responsibilities.
- Order unit supplies, maintain inventory, and replenish stock as necessary.
- Copy, file, mail, and distribute materials as appropriate.
- Maintain records required by the unit (e.g., time sheets, continuing education documentation).
- Schedule maintenance requests in the automated system as directed by the Nurse Manager or designee.
- Generate reports (e.g., compliance reports) as requested by leadership.
- Participate in process reviews and improvement initiatives within the department.
- Support implementation of process improvements and ensure compliance with regulatory and legal requirements.
- Demonstrate professional communication when interacting with patients, visitors, and staff, including telephone etiquette.
- Round on patients each shift, greet them, and explain the role of the unit coordinator.
- Provide a welcoming environment for patients, visitors, physicians, and staff, directing individuals appropriately.
- Answer and manage incoming calls, screen and route appropriately, and deliver messages as needed.
- Assist unit leadership with tracking inventory, addressing supply issues, and maintaining adequate patient care supplies.
- Perform other related duties as assigned.
Required Qualifications
Education
- High school diploma or GED, or an equivalent combination of education and relevant experience.
Experience
- Minimum of six (6) months of experience in a customer service-related role.
Certifications/Licensure
Knowledge, Skills, and Abilities
- Knowledge of health information systems (HIS) and manual downtime procedures.
- Understanding of telephone etiquette and professional communication standards.
- Knowledge of general clerical practices and procedures.
- Basic knowledge of spelling and medical terminology.
- Ability to follow departmental policies and procedures for processing and maintaining records.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Proficiency in using computer systems and standard office equipment.
- Ability to communicate clearly in both written and verbal formats.
- Ability to follow oral and written instructions accurately.
- Strong interpersonal skills with the ability to interact courteously and effectively with patients, visitors, and staff.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.