Digital Communications Officer

The Nationwide Foundation, established in 1997, exists to improve the lives of people who are disadvantaged. Through its Decent Affordable Homes strategy, the Foundation is working towards a future where everyone has access to a decent and affordable home.

The Foundation works closely with housing providers, policymakers, charities, academics and other partners to identify, test and champion solutions that can help deliver lasting change. Its work is focused on building long-term change in housing to: Make renting work for everyone; Help deliver more affordable homes and; Shape the future of good housing. 

This role sits within the Foundation's External Affairs team and supports the Communications Manager to deliver communications across digital and stakeholder channels. The team is responsible for raising awareness of the Foundation's work, sharing the impact of its funding and influencing activity, and helping shape conversations around housing.

You'll play an important role in bringing the Foundation's work to life through engaging content, social media, website management and digital communications, helping ensure key audiences understand the Foundation's vision and the impact it is having in creating a fairer housing system.

We are happy to consider flexible working approaches to help you perform at your best.
 

The working hours (per week) for this role can be between 28 and 35 hours.

This is a 6-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

From writing website copy and creating social media content to drafting blogs and stakeholder communications, you'll help us tell the story of the Foundation's work and impact.

You'll work closely with colleagues across the Foundation, as well as external partners and funded organisations, to develop engaging content that supports our communications objectives and raises awareness of the Foundation's mission.

We'll need you to create, publish and maintain content across a range of channels, including our website, social media platforms, newsletters, presentations and stakeholder communications. You'll ensure all content is accurate, engaging and aligned to the Foundation's tone of voice.

An important part of the role will be managing and maintaining the Foundation's website, ensuring content remains relevant, accessible and up to date. You'll also support the planning and delivery of social media activity, helping to increase engagement with key audiences and amplify the Foundation's work.

Most importantly, you'll play a key role in helping us tell the story of how the Foundation is working to create a future where everyone has access to a decent and affordable home.
 

About you

As a minimum you’ll have: 

• Experience creating and publishing digital content across multiple channels, including website, social media, email communications and press releases

• Strong copywriting and editing skills, with the ability to adapt and present content to different audiences and channels

• Experience managing and updating website content using a Content Management System (CMS), WordPress preferred

• The ability to manage multiple communications projects and priorities, delivering high-quality work to agreed deadlines

• Experience working with internal stakeholders to gather information, develop content and deliver communications activity

• The confidence to use Google Analytics and performance data to evaluate content and identify opportunities for improvement

• An understanding and ability to interpret complex housing information into commonly understood language, to ensure the Foundation’s position is understood and recognised

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Mariama Nadworna, and the main recruitment contact is Ola Crown.

Please note that should you be successful in securing this role, the job title on our internal systems will be Nationwide Foundation Communications and Public Affairs Officer.