Success Architect
US$123,000 – US$186,500 / yr base salary
Posted 10 Sep 2026
Advertised as “Success Architect - Commerce Cloud (POS)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
| Base salary | US$123,000 – US$186,500 / yr |
|---|
CertificationsSalesforce Administrator, Experience cloud, B2C Commerce
Study levelBachelor's
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Commerce Cloud (POS) Success Architect
Locations: Indianapolis, Chicago, Boston, Seattle
Experience:
Join our team as a Commerce Cloud Success Architect specializing in Point of Sale (POS, formerly PredictSpring) Success Architect and be a pivotal player in driving success for our customers within the Salesforce Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate POS Architect with significant experience in delivering modern retail POS and omnichannel solutions to large enterprise organizations.
What You'll Actually Be Doing:
As a Commerce Cloud (POS) Success Architect, you will:
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Customer Engagement: Engage with our Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements. You'll provide strategic consultation and recommendations, for customers to implement independently, across technical architecture, store operations, performance, and solution design specific to Salesforce POS (formerly PredictSpring).
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Lead with Expertise: Serve as a trusted POS SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
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Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
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Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.