Customer Service Representative

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the team based in Launceston, TAS. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

Our customer-focused team plays an important role as the face of our business. In this role, you’ll bring your experience, curiosity and willingness to learn to support customers and colleagues alike. You’ll take responsibility for customer orders and enquiries from start to finish, building strong relationships and ensuring a seamless experience at every touchpoint. You’ll work closely with both customers and internal teams, primarily via phone and email, to deliver timely and accurate outcomes.

What Will You Do?

As a key member of the team, you will:

• interact with our customers face to face and via phone and email to manage a variety of enquiries
• prepare and follow up customer quotes, whilst supporting our sales teams
• identify customer needs and provide accurate, solution-focused information
• proactively communicate with customers to manage expectations and resolve issues
• collaborate across the business to ensure commitments are delivered on time
• ensure that tasks are completed in a timely manner and systems updated accordingly
• identify opportunities to improve processes and enhance the customer experience

More About You

You’re organised, adaptable and comfortable juggling multiple priorities in a fast-paced environment. You take ownership and follow things through to ensure a seamless customer experience, in addition, you will bring:

• the ability to learn and confidently navigate systems
• a strong sense of accountability and commitment to delivering on promises
• effective interpersonal and communication skills
• high attention to detail and strong time management skills
• a proactive mindset and willingness to learn

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close: 3rd August 2026.