Claims Team Manager

Job Description

At TAL, our Claims Team Managers play a crucial role in guiding teams to deliver compassionate, fair and customer-focused claims experiences. By leading high-performing teams and shaping consistent, compliant claims practices, this role helps ensure customers are supported with clarity and care during some of life’s most challenging moments. Through strong leadership, continuous improvement and a focus on capability uplift, you’ll contribute directly to TAL’s purpose of protecting Australians by building trust, strengthening outcomes and ensuring every claim is handled with integrity and empathy.

In this role, you will:

• Own claims portfolio performance, delivering timely, fair and customer-focused outcomes while managing costs and return-to-health results
• Lead and develop a high-performing team through coaching, capability uplift and performance management
• Resolve complex claims and escalations to achieve balanced, high-quality outcomes for customers and the business
• Ensure strong risk management by embedding compliance with policies, regulations and claims frameworks
• Optimise operational delivery through effective resource planning, workflow management and performance monitoring
• Drive continuous improvement by implementing best practice claims strategies and leading change within the team

Qualifications

• Experience leading teams or strong claims experience, with the ability to step into leadership
• Solid understanding of insurance claims processes, ideally within life insurance
• Proven ability to manage operations, prioritise work and drive team performance
• Strong communication skills, with the confidence to engage and influence stakeholders
• Knowledge of regulatory and compliance requirements, including industry standards
• Commitment to continuous learning and applying technical knowledge in a practical, customer-focused way

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Company Description

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle
• Permanent, full-time role with hybrid working pattern (3 days in office, 2 days working from home) 

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued. 

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs. 

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.