Safeguarding Manager

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Opportunity

An exciting opportunity has come up to join Airwallex as a Manager in our Treasury team. This role will focus on building robust payment reconciliation frameworks and safeguarding processes across our global payment flows, ensuring customer funds are protected and financial operations run seamlessly end to end. You will create transparency on cash positions, safeguarding compliance, and reconciliation performance, providing senior management with the insights they need to manage risk and support scalable growth. This role will specifically focus on the requirements in the UK.

The Manager will also work closely with Product & Engineering, Operations, and Legal & Compliance to design and enhance reconciliation tooling, safeguarding controls, and financial operations workflows, playing an integral role in product development and continuous process improvement as Airwallex builds the global financial infrastructure that empowers businesses to operate anywhere, anytime.

Responsibilities

• Deep expertise in UK safeguarding requirements under the EMRs 2011 and PSRs 2017, including FCA guidance (e.g. Chapter 10 safeguarding expectations, notification/approval for changes in safeguarding method).

• Proven experience designing, documenting, and operating safeguarding frameworks for EMIs / PSPs, including policies, operating procedures, fund-flow diagrams, and calculation logic for relevant funds (e‑money and, ideally, intragroup payment services).

• Strong hands-on background with daily safeguarding operations: segregation of client funds, safeguarding calculations, reconciliation of required vs actual balance, incident classification and reporting, and interaction with safeguarding banks and custodians.

• Demonstrated ability to partner cross‑functionally (Regulatory Compliance, Legal, Treasury, Product, Engineering, Financial Operations) to translate regulatory obligations into scalable system requirements, dashboards, and automated workflows.

• Experience preparing for and responding to external safeguarding audits and regulatory reviews, including evidence gathering, remediation plans, and ongoing governance/MI to Boards and senior management.

• Strong analytical and data skills with the ability to work with complex transactional and ledger data, assess safeguarding breaks and root causes, and drive process and control enhancements across payment flows, reconciliations, and client money management.

Qualifications

• Professional experience in safeguarding, client money, or prudential/conduct regulation within an EMI, PSP, bank, or fintech environment;

• Strong working knowledge of UK regulatory frameworks, and related expectations around governance, MI, and incident reporting;

• Background in Finance, Treasury, Risk, Compliance, or Financial Operations, ideally with a degree in Finance, Economics, Law, Accounting or a related discipline;

• Demonstrable experience designing and operating controls: daily safeguarding calculations, reconciliations, incident management, documentation (policies/SOPs), and interaction with safeguarding banks/custodians;

• Proven ability to work with complex data sets and financial systems (SQL/Excel/BI tools), analyse safeguarding and reconciliation outputs, and translate findings into clear actions and recommendations;

• Excellent stakeholder management and communication skills, with a track record of partnering across Regulatory Compliance, Legal, Product, Engineering, Treasury and Operations and engaging confidently with senior management, auditors, and regulators.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.