Death Claims Technical Leader

Company:

Mercer

Description:

Mercer is seeking candidates for the position of Death Claims Technical Leader/Specialist.

We are currently seeking a talented individual to join our Mercer Claims & Administration team as the Technical Leader. This role can be based in Sydney, Melbourne or Adelaide. This is a hybrid role that has a requirement of working at least three days a week in the office.

We are looking for a highly skilled Technical Specialist in Death Claims.  The ideal candidate will have a strong background in death claims, showcasing a thorough understanding of superannuation and trustee responsibilities.  A legal background is also desirable. You will provide expertise and guidance to the claims teams, ensuring claims are processed accurately and efficiently in accordance with policy terms and regulatory requirements.

You will be responsible for training and developing claim staff, helping them develop technical skills and identify and implement improvements.

We will count on you to:

• Act as the Subject Matter Expert (SME) for the Claims Administration team, addressing complex technical queries and providing training to enhance team capabilities.

• Identify and implement continuous improvement initiatives, ensuring compliance with legislative obligations and effective process controls.

• Oversee client reporting and analysis, including claims-related complaint management and incident reporting.

• Foster strong relationships with internal and external stakeholders, representing Administration Operations in client meetings.

What you need to have:

• A minimum of 5 years of experience in Superannuation administration and at least 2 years in Claims Administration with extensive Death Claims management experience.

• Strong knowledge of superannuation legislation and concepts, including benefit design and insurance arrangements.

• Excellent analytical, organizational, and planning skills, with the ability to work independently and meet deadlines.

• Proficiency in superannuation systems and support applications (ideally Sonata, Salesforce, Excel, Word, Outlook).

What makes you stand out:

• Experience in developing and reviewing Standard Operating Procedures (SOPs) and implementing best practices.

• Strong written and verbal communication skills, with a self-motivated and can-do attitude.

Why Join Our Team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.