Supplier Success Manager
Customer Success & Account ManagementPosted 18 Jun 2026
Advertised as “Supplier Success Manager, NZ”
Posted 18 Jun 2026
Advertised as “Supplier Success Manager, NZ”
The original posting with the fluff stripped out
Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.
Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it.
Founded by ex-Rocket Lab engineers, we've tripled in size in the last 18 months and have recently raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London.
We're continuing to build a world-class team ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built, and our values are lived throughout every experience.
Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX
As Supplier Success Manager, NZ, you'll own the moment a supplier goes from signed to live, active, and successful on our New Zealand Repair Network. Reporting to the Director of Customer Success, you'll sit at the center of our NZ supply team.
Once Sales signs a supplier, you take the handoff and turn the partnership into reality: getting them fully integrated, ensuring they're listing accurate inventory, driving day-to-day adoption and engagement, and holding them accountable to high performance standards so repairers can find the right parts, see accurate availability, and trust the supplier on the other end.
This is a hands-on, customer-facing role with both commercial and operational ownership—not a back-office account management position. If you enjoy helping suppliers succeed, diving into the details of how a marketplace performs, and becoming the trusted partner suppliers rely on, this role is for you.
Activate newly signed suppliers. Take the handoff from Sales and guide every new supplier from contract signature to full go-live: integrated, listing accurate inventory, responsive, and fully engaged. Own the onboarding plan and timeline.
Drive adoption and engagement. Keep suppliers active and invested in the Partly experience. Lead regular check-ins, increase adoption of key features, and make sure suppliers stay engaged long after launch.
Own supplier performance. Use Partly's supplier performance tools and data to monitor fulfillment reliability, inventory accuracy, response times, and instant-offer coverage. Identify performance gaps and partner with suppliers to improve results.
Be the supplier's primary point of contact. Become the trusted day-to-day partner suppliers turn to when they need help. Resolve issues end-to-end by collaborating with Solutions Engineering and Product rather than simply escalating them.
Be the Voice of the Supplier internally. Synthesize supplier feedback, challenges, and priorities into actionable insights. Represent their perspective to Product, Engineering, and Commercial teams to help shape what we build and prioritize.
Visit suppliers in person. Strong relationships are built face-to-face. Travel across New Zealand to meet suppliers, build trust, and develop a firsthand understanding of their business.
Customer-focused and relationship-driven. You've managed customer or account relationships before and build trust quickly. You're comfortable representing Partly as the primary contact for suppliers.
Hands-on and highly organized. You can manage multiple supplier relationships and onboarding plans simultaneously without losing attention to detail. You follow through and make sure nothing falls through the cracks.
(Preferred) Comfortable with data and systems. You're comfortable working in dashboards and CRMs, interpreting supplier performance metrics, and turning data into clear action plans.
(Preferred) Strong communicator across audiences. You can confidently communicate with suppliers, engineers, and senior leaders, adjusting your approach for each audience.
Commercial empathy. You take the time to understand how suppliers operate, what drives their business, and what challenges they face—and you advocate for them internally.
Ownership mindset. You're proactive, decisive, and comfortable working independently in a fast-moving, high-growth environment.
(Bonus) Automotive, marketplace, or B2B SaaS experience. Experience in the automotive aftermarket, parts distribution, marketplaces, or supplier-focused B2B SaaS is a plus. Strong generalists are encouraged to apply.
Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional.
📝 Our Benefits
Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London and Austin offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.)
Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such gym memberships, rock climbing, physio, massage, GP visits, prescriptions; anything that you or your family, need!
Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work (four days on full pay for your first three months back).
Getting Here Is On Us - If you commute to a Partly office or co-working space, choose from a paid 24/7 car park or commute allowance. One less thing to think about!
Workspaces That Inspire - Our brand new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes a few steps away.
Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, Austin, we default there every day. This let's us move faster, make better decisions and build strong relationships. We also operate with a very high trust environment, so you can manage your time around your life, and flex your schedule to get your best work done.
We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.