Lead Employee Success Consultant

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a London based Lead Employee Success (ES) Consultant to join our ES organization. This individual will partner closely with other ES teams, including ESBPs/other PC’s, Employee Relations, People Services & Operations (PS&O), Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and execute ES programs and initiatives that support the business needs of the organization.  The role will primarily focus on supporting the more senior ES team members along with leading their own ES projects that deliver business value into the UK & Ireland team.  

This role will also provide specific support to managers and employees , including direct and specialized manager & employee support, coaching and enablement on a variety of ES topics and programs, including but not limited to, talent initiatives and programs, team dynamics, compensation data analysis, and audits and ad hoc analytics. The ideal candidate is one who is interested in making an impact at scale in one of the fastest growing companies and the industry; excels in a fast paced, high engagement environment; and is looking to work with a strong ES Organization.

 

Responsibilities:

• Act as a trusted advisor to business leaders, ensuring people strategies support business needs.

• Partner with leadership to drive organizational effectiveness and a high-performance culture. Partnering to support the business through transformation and change. Execute on continued reshaping, growth, acquisition, reorganization, etc

• Work directly with managers to resolve medium to complex issues. Give guidance, coaching, and support to resolve ambiguous situations and issues. Using business/country insights and best practices to influence, coach, enable and support people leaders and teams through complex ES topics.

• Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.

• Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions. Proactively understands what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities.

• Support digital transformation efforts from ES operations, such as AI-driven recruitment and process automation.

• Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.

• Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and / or make recommendations when it is appropriate to align with with different teams.

• Mentor and onboard others across the ES organization and lead and coach them through initiatives.

• Applying HR knowledge specific to relevant country(ies) including Labour Relations, Works Councils and Unions (where applicable).

Requirements and Key Skills:

• Proven track record of AI fluency through designing and implementing AI enable process improvements.

• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.

• Demonstrated ability to be a self-starter and proactive

• Comfort with ambiguity and proven change agency.  

• Ability to develop effective relationships across all levels of the organization and with diverse client groups.

• Excellent verbal and written communication skills; must be a strong and succinct communicator.

• Ability to collect, assimilate, analyze and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday and Salesforce a plus.

• Ability to take trends and data, boiling them down to presentable themes and connecting the dots_._

• Ability to partner with COEs to design, build, and implement programs and processes to support business needs.

• Ability to deliver difficult feedback, coach leaders through difficult scenarios and facilitate team discussions.

• General knowledge of employment policies and practices

• Knowledge of staffing, compensation, and talent management best practices.

• Partner with the Labour relations, Compliance and Legal team to make sure Salesforce respects our Employment Legal obligations.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.