Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices.
We are seeking a commercial and collaborative Procurement Manager to join our Finance team's Vendor function. Reporting to the Head of Procurement, you will play a central role in shaping how we buy, negotiate, and manage key partnerships across technology, operations, and our people teams. This is a highly visible role where you will act as a trusted advisor to internal stakeholders, driving commercial value and championing procurement best practices across the entire business.
Responsibilities
- End-to-End Procurement: Lead end-to-end procurement activity for complex, high-value contracts across technology, data, operational services, and people team categories.
- Sourcing Strategy: Develop and execute sourcing strategies that create genuine market competition and deliver measurable cost savings and value.
- Commercial Modelling: Build and maintain commercial models from supplier quotes to identify negotiation opportunities and inform strategy.
- Contract Renewals: Own contract renewals, ensuring no auto-renewal is missed and every renewal is approached with a clear commercial plan.
- Contract Negotiation: Negotiate contract terms, pricing, SLAs, and exit provisions that protect the business and reflect market rates. Negotiate and establish competitive commercial agreements, documenting evidence of commercial improvements or cost avoidance.
- In-Contract Management: Manage agreements post-contract by measuring the relationship against agreed SLAs, engaging with internal stakeholders, and ensuring a regular cadence of MI meetings with material strategic suppliers.
- Performance Optimisation: Look for opportunities to optimise vendor's commercial and operational performance as well as internal processes.
- Requirements Gathering: Identify, document, and agree requirements at the beginning of a project to provide clarity during the contracting, negotiation, and sign-off process.
- Market Awareness: Maintain a sound working knowledge base of category supplier capacities in the market, category market trends, and developments, attending trade events and conferences where applicable.
- Workflow Maintenance: Ensure that all procurement and contractual workflows are maintained and kept up to date within the contract management system.
- Stakeholder & Vendor Relations: Build healthy and productive relationships with key internal stakeholders within category spend areas. Act as a point of escalation, providing guidance and support to stakeholders across the organisation. Work closely with the Vendor onboarding teams ensuring supplier on-boarding is in line with process and regulations.
- Reporting: Contribute to Monthly reporting and updates to Executives (VMF).
- Best Practice Advocacy: Champion procurement best practice across the business, improving commercial awareness and policy compliance.
Requirements
Knowledge & Experience
- 0–3 years of procurement experience.
- Educated to degree level
- Experience working in Financial Services.
- Experience working on SaaS contracts.
Behaviours & Competencies
- Commercial Analysis: Strong commercial analysis skills with the ability to build cost models, interpret supplier financials, and identify negotiation levers.
- Negotiation Excellence: Excellent negotiation skills with a demonstrable ability to achieve strong commercial outcomes.
- Contractual Literacy: Contractually literate with the ability to negotiate around the finer points of an agreement.
- Communication & Output: High standard of written output with the ability to produce clear, accurate, and commercially focused documents and analysis.
- Interpersonal Skills: Great relationship-building, communication, problem-solving, organisational, and time management skills, maintained with an overall collaborative approach.
- Autonomy: Ability to work with significant independence, exercise sound judgement in ambiguous situations, and take ownership of decisions.
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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