Customer Consultant
Sales & Business DevelopmentPosted 17 Jul 2026
Advertised as “Customer Consultant - Keith”
Posted 17 Jul 2026
Advertised as “Customer Consultant - Keith”
The original posting with the fluff stripped out
No unique specialisation
As a Customer Consultant, you’ll make a real impact from day one.
You’ll be a key part of the Keith branch team, supporting customers in person and over the phone. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions.
When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.
Where you’ll be working
We’re looking for a Customer Consultant for our Virgin Money branch in Keith, Banffshire.
This role is a permanent position, working full-time, 35 hours per week, Monday to Saturday.
Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made_._
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You’ll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence. You’ll also work closely with colleagues in the Digital Experience Centre, making sure customers can access the right support and advice whenever they need it.
As a Customer Consultant, you will:
Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.
About you
Our Customer Consultants deliver simply brilliant experiences for our customers. You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive.
You should be able to show how:
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next
At Nationwide, you’ll be trusted to make a meaningful difference for customers and communities every day.
If you’re inspired by fairer finances, passionate about helping people, and ready to grow in a role that truly matters, you’re one of us. Click the ‘Apply Now’ button, attach your current CV and answer a few quick questions.
Once we’ve received your application, we’ll invite you to an online assessment where you’ll receive a link to our candidate hub. You’ll need to complete the online assessments within 48 hours of applying. This includes a situational judgement test, checking and numerical assessments.
Our hub also provides guidance and tips from our colleagues to help you understand more about a rewarding career at Nationwide.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Disability Confident
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you.
If you need any additional support throughout your application journey, email our team at Recruitment Support.
We’re here to help.