Protective Security Officer

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Protective Security Officer II, you will provide armed response to defeat armed adversaries during emergency incidents involving workplace violence, active shooters, and duress situations. Renders lifesaving first aid during medical emergencies. Controls access to protected areas in preservation of life safety, identifying and correcting policy violations. Monitors safety and security situations, identifies discrepancies and implements corrective actions to remove threats in protection of the workforce. Performs as a team member in controlling incident scenes, recovering operations, and implementing actions directed by local fire and police authorities. Enforces established procedures with employees, visitors, and unaffiliated people while under supervision. Performs routine duties and identifies and reports problems in accordance with standard operating procedures. Supports Senior PSOs and Security Management with overall team performance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following location: Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Understands and applies policies and procedures displaying basic knowledge on operational matters.

• Provides armed response  to critical incidents and takes direction on immediate actions to stop acts of violence by armed assailants with weapons, render lifesaving first aid, and resolve issues during the response phase of Incident Management.

• Responds to simulated calls for service by participation  in training drills, receives feedback on response, and participates in after action reviews for emergency response situations.

• Responds to calls for service based on alarms received in the Security Operations Center, provides immediate visual assessment, and takes appropriate actions using a force continuum model. Completes detailed Incident Reports following response actions and refers the reports for additional investigation by corporate investigations or employee relations.

• Controls access to private property and secured facilities for employees and visitors, creates and issues credentials.

• Identifies threats and responds to access control policy violations.

• Actively  patrols private property and secured facilities to identify threats, prevent trespassing, theft, and vandalism.

• Enforces parking/traffic policies, identifies infractions and issues citations.

• Detects unauthorized conduct impacting the safety of the campus, takes appropriate response actions, and documents in an Incident Report.

• Participate in  continuous on-the-job duty position training to maintain an appropriate skill level.

• Conducts post-related activities during special events and supports executive protection or law enforcement during incident response.

• Reports  preventative security activities to the Security Operations Center for documentation and data analysis that leads to adjustments in security posture directions.

• Participates in live fire training sessions and an annual live fire qualification course. Completes Response Skills training sessions with physical demonstration of defensive tactics, individual and team movement during response, and first aid response actions. 

• Passes an annual Standards Evaluation that includes discussion and demonstration of the  USAA Force Continuum.

• Implements procedures for issue/turn-in, storage/transportation of handguns

• Maintains State handgun licensing requirements.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma. 

• 1 or more years of physical security, law enforcement, or military combat arms experience.

• Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of  Microsoft Office tools to include Word, Excel, and PowerPoint.

• Must possess valid state driver's license.

• Job Offer contingent on passing the MMPI evaluation.

• Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months.

What sets you apart:

• Previous documented experience with access control, monitoring camera systems, and dispatching to emergencies

• Experience with public speaking, briefing, or sharing information with small or large audience

• Writing skills for the completion of documenting security activities and formal reports

• Previous armed security officer duties by standing post and enforcing standards

• Demonstrated experience with Firearm Proficiency.

• US military experience through military service or a military spouse/domestic partner [optional]

Compensation range: The salary range for this position is: $43,680.00- $65,750.00**.**

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.