Senior Administrator: Data

Practice Group / Department:

IT Regional - Project & Program Management - London

Job Description

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.

With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

The Role

The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking a Senior Data Administrator, with Aderant and Finance Operations experience, to join our EMEA team.

This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other data users, including senior stakeholders in the firm. This will include delivery of ongoing data monitoring and management, and data acquisition and preparation for a variety of business and operational stakeholders.

Key Responsibilities

• User Support: support application users, and respond to queries and requests from fee earners, secretaries and finance operations staff for data changes, extracts and updates.
• Troubleshooting and Issue Resolution: monitor the health and performance of data systems, identify and resolve quality issues, bottlenecks and anomalies, and identify, analyse and resolve and other data-related problems, and minimise errors.
• Work with third party support providers, IT and finance operations to resolve logged issues.
• Data Monitoring and Management: lead the provision of advanced data management for financial systems, including embedding and maintaining data governance and stewardship, enforcing permission structures, maintaining data taxonomies, schemas and mapping, overseeing regular data cleansing, de-duplication and remediation, and updating and changing data in line with changing business needs.
• Data Acquisition and Preparation: source, collect, clean and structure data for operational use and analysis, using SQL queries and logic if necessary.
• Database Administration: monitor servers,  manage index fragmentation, optimise fact / aggregate tables and run routine maintenance plans, and manage API syncs to ensure data flows reliably.
• Continuous Improvement: understand user requirements and requests, identify opportunities for enhancements and work with teams to analyse, develop, test and implement changes.
• Improve and develop procedures and processes for all stakeholders.

Skills and Experience Required

We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations.

You will need to be able to communicate effectively with a range of stakeholders at all levels across the business, including for a variety of data and business intelligence issues and stakeholder requests.

You’ll also need the following skills and experience:

• Ideally degree educated and/or 5+ years of experience in similar roles.
• Excellent customer/user service abilities, demonstrated by resolving user queries and working with challenging customers.
• Master data management and/or database administration experience and/or expertise in finance practice management systems (FPMS).
• Advanced SQL proficiency, as well as the ability to run queries unsupervised.
• Experience working within structured ITSM frameworks, such as ITIL.
• Experience within a large, global law firm or other professional services environment.
• Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) ideal.
• Solutions-orientated and proactive approach to work.
• Willingness to upskill on the job through internal and external training.
• Able to demonstrate a high level of discretion, sensitivity and confidentiality.
• Team player – flexible and willing to take on extra responsibilities to support departmental or firm objectives.

#LI-JC1 #LI-Hybrid

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.