Systems Analyst

The Impact:

In this role, you will:

• Lead end‑to‑end process analysis and automation assessments for complex, cross‑functional business processes, identifying opportunities that deliver measurable efficiency, risk reduction, and scalability.
• Independently evaluate automation feasibility, value, and prioritization, applying expert judgment to recommend optimal automation approaches.
• Partner with senior business stakeholders, product owners, architects, and technology leaders to shape automation roadmaps and investment decisions.
• Translate complex business needs into clear, high‑quality requirements, use cases, and solution designs that enable successful automation delivery.
• Influence and continuously improve enterprise intake, assessment, and prioritization processes across the automation lifecycle.
• Serve as a subject‑matter expert and thought leader, mentoring other analysts and elevating automation best practices across the organization.

The Minimum Qualifications

• Bachelor’s degree in Computer science, engineering or other applicable discipline
• 8+ years of experience in business analysis, process improvement, and automation
• 5+ years of experience working through enterprise level digital transformations

The Ideal Qualifications

• Demonstrating experience leading complex, cross‑functional initiatives with minimal oversight
• Proven expertise in process analysis, business requirements definition, and solution shaping.
• Advanced proficiency in with process mapping tools such as Visio and Lucidchart
• Experience influencing senior stakeholders and driving outcomes across multiple business units.
• Experience working with UiPath Robotic Process Automation (RPA) platforms (e.g., UiPath or similar).
• Experience : Proven success delivering projects involving AI‑powered automations
• Background in financial services, insurance, or other regulated enterprise environments.
• Experience with automation assessment frameworks, value modeling, or intelligent automation.
• Strong executive‑level communication and presentation skills.
• Ability to operate as a trusted advisor and thought leader without formal people‑management responsibility.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Enterprise Automation, Data Science & AI Engineering and Enterprise Architecture team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups