Client Representative
Customer Support & Call Center OperationsPosted 18 Jul 2026
Advertised as “Extended Hours Client Representative”
Posted 18 Jul 2026
Advertised as “Extended Hours Client Representative”
The original posting with the fluff stripped out
| Base salary | US$64,000 – US$70,000 / yr |
|---|
Study levelBachelor's
At Vanguard, we have a client-first mentality that we live and breathe every day through our mission, “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” As an Advice & Wealth Management Extended Hours Client Representative, you will efficiently serve our clients through phone and chat channels during non-traditional business hours. Your support will take the complexity off their plate and instill trust as they navigate their investing journey.
Base salary range for this role is $64,000 – $70,000 based on relevant experience (plus opportunities for annual partnership bonus after your first year and merit increases). You may be eligible for overtime and a shift differential depending on shift schedule. As a fully licensed candidate, you will receive a one-time $20,000 licensing bonus for bringing your active SIE, Series 7, and Series 63 licenses into the role.
Training hours are 8:30am – 5:00pm ET. After training, you must be able to work at least 37.5 hours per week within shifts that primarily cover overnight and/or weekend hours. Some holiday coverage will also be required.
This role will be fully remote. Although this position is designated as fully remote, it is a condition of the role that you perform all your work duties from your approved home address/state.
How you'll make a difference:
What it takes:
How we will help:
Choosing the next step in your career path can be a difficult decision – we are here to support you to ensure you thrive professionally from the moment you join. Our training, development, culture, and benefits are designed with crew in mind. We will provide you with:
When you join Vanguard, you become part of a crew united by a shared purpose and committed to doing the right thing for our clients. You'll be empowered to grow, supported by leaders invested in your success, and given the opportunity to make an impact from day one!
Ready to join a mission-driven organization where your work matters? Apply now and start your Vanguard journey!
Available Shift Options:
To support our clients outside of traditional business hours, crew in this role may be assigned to one of the following schedules. All shifts are listed in Eastern Time (ET). Crew working in other time zones will adjust based on local time differences.
Weekday Shifts (5 days/week)
Weekend Compressed Shifts (4 days/week)
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.