Senior Client Liaison Representative

Senior Client Liaison Representative

Location – Parramatta

Employment type – Ongoing Full Time

Salary – $87,199 -- $95,482 plus employer’s contribution to superannuation and annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only

Your role

As a Senior Client Liaison Representative (SCLR), you will play a critical role as a first point of contact for victims of violent crime, including Aboriginal and Torres Strait Islander people across NSW.

You will provide culturally respectful, trauma-informed support, helping individuals and families access the information, services and assistance they need during difficult times.

This role contributes to improving outcomes and accessibility for Aboriginal communities through Victims Services and the Aboriginal Contact Line.

What you’ll do

This position will be the first point of contact on the Aboriginal Contact Line for Victims Services. The SCLR is required to act with professionalism, objectivity and integrity, which includes:

• Work within a team, taking ownership of a trauma-informed client experience and providing first-contact resolution where possible.
• Respond to inbound calls, delivering culturally safe experiences, while achieving key performance indicators and performance targets.
• Display calmness, composure and resilience when dealing with distressed or upset people and their representatives.

What we’re looking for

• Demonstrated ability to support Aboriginal and Torres Strait Islander clients in a culturally safe, respectful and appropriate way.
• Ability to work in a culturally safe, trauma-informed way when providing services and support to victims of violent crime.
• Availability to work between 9:00am–5:00pm in line with the Victims Access Line, including supporting the Aboriginal Contact Line which provides a culturally appropriate pathway for Aboriginal clients.
• Ability to maintain self-wellbeing in an environment that exposes staff to information that is sensitive and confronting.
• Understanding of the needs, experiences and barriers faced by Aboriginal people accessing services.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Victims Services are committed to delivering services that are culturally safe, respectful and accessible for Aboriginal and Torres Strait Islander people.

Victims Services recognises the importance of community, connection to culture and lived experience in supporting recovery, and we work in partnership with Aboriginal communities to improve outcomes.

Through practical assistance and compassionate guidance, we help individuals rebuild their lives after experiencing crime.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Monday, 27 July 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Lisa Donohoe at lisa.donohoe@dcj.nsw.gov.au.

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please send an email to Mayur Kaushik at mayur.kaushik@dcj.nsw.gov.au 

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.