Solutions Engineer

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.

🚀 Our story

Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it.

Founded by ex-Rocket Lab engineers, we've tripled in size in the last 18 months and have recently raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London.

We're continuing to build a world-class team ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built, and our values are lived throughout every experience.

Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX

🖍️ This role

In the Solutions Engineer role, you will excel at building strong relationships between our team and our customers, effectively aligning industry needs with customer expectations and technical capabilities. Your experience working with large datasets, ability to quickly learn technical concepts, and passion for the automotive industry will be essential in driving business momentum.

Reporting to the Dismantler Commerce team, your project scope will be broad and varied, providing exceptional learning opportunities that you can apply throughout your career. You will gain hands-on experience and lead research and development efforts to create the best possible experience for one of our key customer segments.

Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX

💻 What will you do

• Be the customer. Become a super-user of Partly's inventory management system—the Partly PIM—and other apps in the Partly ecosystem, understanding exactly how buyers rely on us to find the right parts for their vehicles.

• Scope, develop, and implement user-focused solutions that leverage the power of the Partly Platform, delivering outstanding results while maximizing customer success throughout a smooth onboarding experience.

• Build integrations.

• Work closely with the Engineering team, providing clear requirements and guidance to develop industry-leading products. Partner with customers throughout rigorous testing phases to iterate on solutions, ensuring they meet established requirements and providing constructive feedback for continuous improvement.

🥷 Your skills

• A STEM degree.

• Strong verbal and written communication skills, including the ability to communicate ideas clearly and persuasively to customers and colleagues.

• Proficiency in data analysis using Python, Pandas, and SQL.

• A logical and structured approach to problem-solving. You often spend time outside of school thinking about complex problems and opportunities for innovation.

• Flexibility and adaptability in a dynamic work environment while staying up to date with industry trends and best practices.

• Bonus: Opportunity to be involved with Partly Racing in the New Zealand GT Championship 2024/25.

🎡 Benefits

• Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London, and Austin offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.)

• Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such as gym memberships, rock climbing, physical therapy, massage, doctor visits, prescriptions—anything that you or your family need!

• Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work plan (four days a week at full pay for your first three months back).

• Getting Here Is On Us - If you commute to a Partly office or coworking space, choose from a paid 24/7 parking spot or a commuting allowance. One less thing to think about!

• Workspaces That Inspire - Our brand-new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes just a few steps away.

• Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, and Austin), we default to working from the office every day. This lets us move faster, make better decisions, and build strong relationships. We also operate with a high-trust environment, so you can manage your time around your life and flex your schedule to do your best work.

• We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.