Senior Technical Professional Services

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Professional Services - Sr Professional I

About your role:

As a Professional Services Consultant, Senior at Fiserv, you will deliver enterprise content management (ECM) solutions that help financial services clients improve business processes and operational outcomes. You will work closely with clients and partner with Program Management, Product Management, Development, and project teams to implement solutions that align to client requirements. Your work is important to successful project delivery, strong client relationships, and effective adoption of Fiserv technology.

What you'll do:

• Analyze client business goals, operational needs, and process requirements to define solution scope and recommend implementation approaches
• Create client-facing project documentation, including project scope documents, business requirements, gap analyses, test plans, test scripts, and training materials
• Facilitate client meetings across the ECM project lifecycle to gather requirements, review progress, and support implementation activities
• Configure Nautilus ECM based on documented client requirements, business processes, and operating environments
• Deliver workflow processing and product-specific training that supports user adoption and operational readiness
• Recommend improvements to client processing workflows and support ongoing use of Nautilus solutions
• Partner with project managers and cross-functional teams to meet project milestones, deliverables, and implementation timelines
• Identify opportunities for additional professional services or solution modules based on client needs

Experience you'll need to have:

• 5+ years of experience in professional services, business consulting, banking operations, financial operations, or a related financial services environment
• 5+ years of experience analyzing business goals, documenting requirements, and translating client needs into configured technology solutions
• 5+ years of experience facilitating client meetings, producing implementation documentation, and supporting project lifecycle activities
• Experience using Microsoft Outlook, Word, Excel, PowerPoint, Visio, OneNote, Project, SharePoint, SQL, or similar business and reporting tools
• Bachelor's degree in business, finance, information systems, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience with Nautilus, OnBase, or similar enterprise content management platforms
• Experience using Fiserv software solutions in a client-facing or implementation environment
• Knowledge of budgeting, profitability, or forecasting processes within a financial institution
• Experience developing training materials and facilitating end-user training sessions

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel: This role requires regular travel (10 - 25%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.