Residential Services Support Officer
Customer Support & Call Center OperationsPosted 3 Jul 2026
Advertised as “Residential Services Support Officer (Adults)”
Job Details:
Job Reference: HCC624478
Salary Range: £27,780 - £30,564 pro-rata, per annum (actual salary £22,524 - £24,781 per annum)
Work Location: Homewood Care Home, Andover
Hours per week: 30
Contract Type: Permanent
Closing Date: 19 July 2026
The Role:
We’re privileged to work with some amazing people here at Homewood, our residential service for adults with learning disabilities and additional needs.
As a Residential Services Support Officer, you’ll provide personalised support, helping individuals take part in a variety of meaningful activities during their stay. We aim to make residents feel like they’re at home, offering a long-stay placement service, while fulfilling experiences both in the community and within our safe, comfortable environment. You'll receive comprehensive induction and training, so you can become a confident and valued member of our friendly and supportive team.
What you’ll do:
- Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You'll proactively observe and assess their health and well-being, acting quickly to support their needs.
- Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and deliver personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
- Communicate and Document: As shift leader, you’ll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page.
What we’re looking for:
- An understanding of the needs of the client group and have experience working with them to achieve independence.
- Able to demonstrate the core values of patience, empathy and compassion.
- A team player with strong collaborative skills.
- Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues.
- Sound IT skills and able to accurately record information.
Take a look at our Candidate Pack for more information about the Residential Services Support Officer role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.
Why join us?
- Comprehensive induction programme with all necessary training.
- Great satisfaction from supporting people to get the most out of their stay.
- Commitment to personal development, including support for QCF training.
- Preparation for future senior-level opportunities.
- Extensive Benefits Package.
As this is a 24/7 service, you’ll be required to work a 4-week flexible shift pattern to respond to the demands of the service. Your working pattern will include working every other weekend and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK.
_Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Home Carer, Health Care Assistant, Community Support Worker, Domiciliary Care Worker, Night Carer, Personal Care Giver, Teaching Assistant, Learning Support Assistant, Day Opportunities Support Worker, Day Services Support Worker, Residential Care Support Worker, Home Care Assistan_t.
Values Based Recruitment:
We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
Additional Information:
Residential Services Support Officer Candidate Pack
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Dave Gallimore, Deputy Unit Manager on david.gallimore@hants.gov.uk or Kerry-Anne Langfield, Registered Manager on kerry-anne.langfield@hants.gov.uk
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
