Senior Manager, Culture And Leader Experience

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role plays a critical part in evolving and embedding ANZ’s culture by translating our values and culture ambition into consistent, everyday behaviours across the organisation.

Reporting to the Head of Culture and Leadership COE, the role leads the design and delivery of the Culture Embedment stream, driving the integration of values and expected behaviours into leadership routines, decision-making forums, people processes, risk practices and other enterprise mechanisms.

Role type: Permanent, full time 

Role location: Melbourne location ideal but open to other Australian ANZ locations

What will your day look like?

As Senior Manager, Culture & Leader Experience, you are accountable for:

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Culture Design, Execution and Embedment

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• Lead the end-to-end Culture Embedment stream, aligning to ANZ’s culture, values and behaviours
• Design and deliver enterprise-wide initiatives that build awareness, belief and behaviour change
• Translate strategy into practical, scalable, measurable interventions
• Provide SME advice and challenge to senior stakeholders on how culture, values and behaviours are translated into business practices and leadership routines.

**Embedding Culture into the Employee Lifecycle and broader business architecture

**

• Drive integration of values into core people processes, including performance, recruitment, onboarding and learning
• Develop and implement tools, frameworks and guidance that define and reinforce expected values-aligned behaviours and cultural standards across ANZ
• Support the integration of our culture through our values into broader enterprise policies and frameworks, risk architecture, scorecards etc.

**Enterprise Engagement and Behaviour Change

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• Deliver enterprise-wide campaigns and experiences to reinforce values and behaviours
• Continuously and practically adapt solutions based on data, learnings and critical audience needs
• Partner with Communications and Change to deliver an integrated narrative and embedment plan
• Leverage mechanisms such as culture champions and broader change management vehicles to scale impact.

**Delivery Leadership in a Complex Environment

**

• Operate effectively in a fast-paced, complex and evolving environment
• Lead end to end planning and sequencing of the Culture Embedment stream and the culture embedment roadmap and plan
• Prioritise and sequence work based on capacity, enterprise need, change load, stakeholder readiness and expected impact
• Manage day-to-day delivery across multiple initiatives
• Identify and manage risks and interdependencies with broader teams across T&C and the Enterprise
• Assure that interventions meet quality standards, are tested and land as intended.
• Lead, coach and enable others to deliver high-quality culture outcomes in a complex, fast-moving environment.

**Insights and Continuous Improvement

**

• Define success measures and use data, feedback and behavioural insights to assess adoption, impact and areas for refinement
• Use data and feedback to improve culture embedding approaches

What will you bring?

Critical knowledge, skills and experience required for this role: 

• Experience in organisational culture, organisational development or behaviour change (design through to scaled execution)
• Demonstrated experience delivering large-scale transformation initiatives
• Experience embedding culture into business processes
• Experience program managing and leading teams in a complex environment
• Experience consulting and developing culture initiatives with senior stakeholders

Desirable, but not mandatory knowledge, skills and experience required for this role: 

• Demonstrated understanding of good non-financial risk (NFR) practices
• Demonstrated understanding of Risk Culture
• Experience financial services or similarly regulated environments
• Degree or Masters in Psychology or Organisational Psychology
• Behaviour change qualifications
• Organisational design qualifications
• Change management qualifications

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 119230. 

Job Posting End Date

31/07/2026 11.59pm, (Melbourne Australia)