E-Commerce Manager

Job Description

An exciting opportunity to join Universal Products & Experiences, supporting the acceleration of eCommerce growth across EMEA. This role blends operational execution, commercial delivery, strategic planning, and new business development to strengthen Universal’s digital retail footprint. Reporting to the Director, eCommerce & Digital Strategy, the Manager will work closely with partners and internal teams to drive performance, scale innovation, and manage emerging eCommerce models aligned to franchise, category, and consumer priorities.

KEY RESPONSIBILITIES

eCommerce Account Management

• Manage and grow key eCommerce partner relationships through KPIs, joint business plans and performance reviews
• Lead and develop strong relationships and drive efficient communications with Licensees to ensure alignment of joint execution plans, to convey regular updates on franchise and category performance
• Lead recurring business reviews, planning sessions, and cross functional alignment
• Support partners with best practice execution to improve visibility, traffic, and conversion
• Optimise and manage media investments and budget allocations using data driven insights across agency and partner teams
• Oversee and optimise day to day digital shelf execution (such as content, search, availability, promotional planning)
• Drive collaboration with marketplace retailers (such as Amazon) across the broader organisation
• Identify product assortment and partner gaps across eCommerce channels, translating insights into growth opportunities
• Manage an maintain a line list of products across markets leveraging tools available
• Responsible for administration in relation to account management

Partnership & Stakeholder Management

• Build strong relationships with external partners to unlock commercial opportunities and improve collaboration
• Work closely with internal teams (Retail, Franchise, Category, Marketing, Finance, Legal, broader business) to ensure alignment on priorities and execution where appropriate
• Act as an internal eCommerce advocate, sharing best practices, insights, and capability building support
• Support the rollout of eCommerce frameworks, playbooks, and ways of working across markets

Performance & Reporting

• Define and track success metrics for eCommerce and innovation initiatives, ensuring actionable visibility for internal and external stakeholders
• Provide regular updates to the business on performance, risks, and opportunities
• Monitor trends, competitive dynamics, and digital shelf health to anticipate shifts and guide proactive action
• Uphold Universal brand and content standards across partners and platforms, ensuring compliance with legal and licensing requirements
• Contribute to continuous improvements of tools, workflows and and data access to enhance decision making

Strategic Planning & Growth

• Support the development and execution eCommerce strategies across franchises, categories, and consumer segments to grow UP&E market share
• Build business cases for new partnerships, digital capabilities, and commercial initiatives
• Contribute to annual planning, forecasting, and opportunity sizing to support EMEA commercial objectives

Innovation & Emerging Models

• Support management of new business models such as social commerce, influencer led retail, and AI driven personalisation
• Pilot, test, and scale innovative programs that drive incremental growth, such as marketplace expansion or new digital retail formats
• Track industry trends, partner innovation, and consumer behaviours to inform future initiatives

Qualifications

ABOUT YOU

• Adaptable, agile & flexible – able to pivot quickly, adapt strategies and deal with change.
• Willing to learn – open to new skills, ways of working, how things work and why
• Good communicator – honest, transparent, and flexible depending on the audience. The ability to influence stakeholders
• Results driven – own the numbers, be invested and be hungry to grow the business
• Entrepreneurial – a self-starter, who is tenacious, independent, driven and proactive
• Creative problem solver – universally creative and pro-actively seek solutions
• Commercially curious – continuously seeking to understand the market
• Willing to get stuck in – hard worker, who is not rigid with the ability to prioritise, manage own time and respond quickly and efficiently
• Trusted to deliver – autonomous, taking on ownership and responsibility for tasks
• Resilient – not afraid to fall, getting back up and keep putting in the effort
• Passionate – energetic, engaged, positive and desiring to make a difference
• Kind – empathetic, caring, generous and willing to listen in all interactions
• Inclusive – open-minded, believing in diversity, equity and fairness

SKILLS / QUALIFICATION REQUIREMENTS (desirable)

• Experience in working with amazon either in Ads or Retail organisation with working knowledge of both areas of the business
• Highly competitive mindset & Business results oriented: ability to perform, to budget and manage forecast
• Strong analytical, problem solving and project management skills
• Demonstrable experience in Sales / Marketing / Retail / FMCG, ideally with solid experience in a multinational environment
• Ability to build relationships within a matrix business environment and handle diverse audiences
• Proven stakeholder management and influencing skills
• Natural ability to drive performance and work in wide variety of projects with tight deadlines
• Good understanding of online / digital metrics
• Fluency in English and another European language is advantageous

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Universal Products & Experiences (UP&E)

At Universal Products & Experiences (UP&E), we don’t just create products—we create a universe that fans can hold in their hands, wear, play, read, and experience every day. From Jurassic World’s roaring adventures to the playful charm of Minions and the timeless wonder of Back to the Future, we transform stories into unforgettable moments that spark joy across the globe.

UP&E has grown rapidly while keeping the energy, agility, and inventive spirit of a start‑up. Our mission is bold: to take imagination beyond the screen and into the real world through innovative products, immersive retail moments, and extraordinary theme park destinations. We bring both Universal-owned and third‑party worlds to life across expansive theme park destinations, e‑commerce platforms, live entertainment venues, and global retail partnerships—fueling fandom everywhere it lives. Whether it's iconic toys, fashion collaborations, books, collectibles, lifestyle products, or cutting‑edge video games, we work with world‑class licensees and creators to make our universe tangible.

Here, creativity meets technology, and strategy meets storytelling. We connect design, commercial excellence, and fan passion to deliver experiences that millions cherish—inside the parks and far beyond them. As part of Universal Destinations & Experiences, you’ll join a global team that thrives on collaboration, imagination, and the power of culture‑shaping ideas. Your work will inspire fans, uplift communities, and leave a lasting mark on entertainment history.

We believe in a workplace where every voice matters, every perspective is valued, and every colleague can shine. That’s how we strive to be an employer of choice for talent and a partner of choice for retailers, licensees, and creators who share our passion for world‑class storytelling. If you’re ready to bring imagination to life and create moments that resonate worldwide—your next adventure starts here.

Join us and help create moments that matter.