Site Reliability Engineering Technical Specialist

Job Summary

If you think all banks are the same, you’d be wrong! We’re an innovative, constantly evolving business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose. 
We’re the Business and Client Banking division, part of Commercial Banking and we work across several business platform areas. Our purpose is to create and deliver products that enable clients to grow their businesses. Those businesses provide services that millions of customers across the UK rely upon, day-to-day and especially in their time of need.About this opportunityExciting opportunity for SRE DevOps Engineer to join our Client Servicing and Engagement platform. As SRE DevOps Engineer you’ll be responsible for ensuring our products run reliably, are scalable, and perform optimally in production environments.You'll supervise and manage these aspects to ensure our products meet the expected Service Level Objectives (SLOs) while also being accountable for one or more areas of the cloud infrastructure resources alongside supervising the work of the SREs in that area. You’ll focus on observability of your technical areas and prioritising the operational service improvements to best improve the SLOs. What you’ll be doing: Maintain, support & improve our cloud infrastructure in a specific technical area Investigate, fix and remove service issues with an engineering mindset Identify ways in which to improve observability continuously Identify toil relentlessly and design automated solutions to remove it Prioritise operational service improvements to meet or increase SLO Lead incident post-mortems working with PO to balance run, change and improve stories in each sprint based on metrics e.g. outage rate increasing Support building a strong team by mentoring early career engineers to advance their technical skills, and by undertaking technical interviews to enable us to hire new engineers Why join us?  We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey. What we’re looking for: We’re looking for an individual with 5+ years’ experience across a broad skillset, capable of applying technical leadership across:Kubernetes (AKS/GKE Vital Requirement to understand) and Service Mesh (Istio is currently used)CI/CD Automation for Build & Release (Important to have experience in 1 or more tooling solutions)Automated Unit/Integration/Load/Performance TestingObservability, Logging, Monitoring & AlertingExperience programming in at least two (but not all!) of the following languages: Java, Python, Go, C++, JavaScript, TypeScript, PowerShell or Bash/ShellAzure technologies such as App Gateway, API Manager, AKS, Cosmos DB, Azure SQL, Azure FirewallProficient in monitoring tools e.g. Azure Monitor/Log Analytics/Dynatrace, Security Cloud & API, Encryption & Certificates.Production Kubernetes experience and debugging all services that run within the K8s ecosystem, including Istio service mesh with Envoy.Helmfile & Helm Charts writing comprehensive helm charts from scratch.SRE mentality (SLI, SLO & SLA) using Observability, Logging, Monitoring & Alerting ( Dynatrace).Cloud Infrastructure Provisioning IaC (Infrastructure as service) maintaining and support.Cluster Management.Harness Tool Experience in Templates creation.Dynatrace APM Tool Experience.Azure DevOps Toil Reduction and Automation.FinOps Experience on Cloud Platform.Knowledge of Azure and GCP Cloud Platform Operations. 

Key Responsibilities

1. Provide technical support and assistance to ensure the reliability and stability of systems and applications
2. Troubleshoot and resolve technical issues related to system performance and availability
3. Collaborate with cross functional teams to implement and optimize solutions for system reliability
4. Monitor system performance metrics and develop strategies to enhance system reliability
5. Implement automation tools and scripts to improve system monitoring and maintenance processes

Skill Requirements

1. Strong knowledge of site reliability engineering (sre) principles and practices
2. Proficiency in scripting languages like python, shell, or powershell
3. Experience with monitoring tools such as prometheus, grafana, or nagios
4. Familiarity with cloud platforms like aws, azure, or google cloud
5. Excellent problem-solving and analytical skills
6. Strong communication and teamwork abilities
7. Ability to work in a fast paced and dynamic environment

Other Requirements

1.Relevant certifications in Site Reliability Engineering (SRE) or related fields are a plus