Site Reliability Operations Analyst

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

As a Site Reliability Operations Analyst you are the engine behind Palantir deployments. You are responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You track and stabilise projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve.

This position requires a combination of project management, process optimisation, and execution skills. You are a person who loves fixing problems and always embraces the best idea, even when it is not your own.

Core Responsibilities

• Work on many different types of problems and challenges. You might be supporting a deployment at a large, global customer one day, and jetting off across the world to help out with a new pilot project the next.
• Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do.
• Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.
• Think creatively, work collaboratively, and do whatever it takes to get the job done.

What We Value

• Extraordinary judgment and composure in high-pressure situations.
• A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed.
• Proven track record of developing effective and collaborative relationships with customers.
• Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics.
• Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives.

What We Require

• Ability to travel 25-75%, varies by location and team.
• 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.

Life at Palantir

We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.

In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the city and or country in which you are employed. If the posting is specified as Onsite, you are required to work from an office.

If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process_,_ please reach out and let us know how we can help.

Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).