Platform and Support Lead

Requisition ID: 260548 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Accountabilities 

•    Provide highly specialized technical leadership in the analysis, design, development, configuration and support of cost effective, online HR management and decision support systems, specifically in Role Based Permissions Management and Platform changes as identified by the Core HR Technology management team.

•    The incumbent is responsible for the resolution of complex business problems and must work under tight deadlines, conflicting priorities and changing project requirements.  This includes managing multiple small projects, participating in and/or managing specific sections of large projects, and providing ongoing support to all assigned units worldwide (utilizing Agile methodologies where applicable). 

•    Knowledge of Service Level Agreements - formal negotiated documents that define [or attempt to define] in quantitative [and perhaps qualitative] terms the service being offered to a customer. 

•    Devises or modifies procedures to solve complex business problems.  Includes analyzing business and user needs, documenting requirements, and translating them into systems requirement specifications.

•    Attend Intake meetings and Coordinate changes with other Labs.

•    As a People Manager, provide support to team members as defined by the HR practices at Scotiabank.

•    Provide support on related APM and Playbook updates and their supporting documents are required and following Scotiabank Corporate Policies

•    Provide support across all modules with a focus on Role Based Permissions and Platform features, ensuring processes are followed and the appropriate approvals are received.

•    As a key member of the Platform team, provide guidance to stakeholders, improve knowledge of RBP and other areas of the SuccessFactors Platform, within the business and GHRT and contribute to improvement of processes.

•    Independently resolve complex, multi-faceted problems to meet the business needs, by applying their HR and technological knowledge to the design of methodologies, models, and/or systems solutions.  This includes conducting research and analysis, accurately and clearly defining user requirements and processes, participating in the reengineering of the HR business process workflows and liaising with the users. 

•    Manage multiple small and medium HR technology projects and/or manage specific sections of large projects to implement technology solutions to HR business problems.  This involves planning and scheduling resources, developing detailed project plans, monitoring progress against planned objectives, and securing consensus and co-operation from users and senior management. 

•    Participate in the systems implementation process by interpreting business requirements into technical specifications, systems analysis, documenting detailed reporting requirements, configuration of HR 
vendor software, ensuring integration with existing related HR systems, developing test strategies and test cases, performing testing, defining user procedures and workflows, developing conversion and
implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support.

•    Participate in the review of Quality Assurance (QA) test strategies for assigned projects/initiatives to ensure the planned testing is comprehensive and consistent with the business requirements.  Support QA testing by analyzing defects to: (i) provide clarification of business requirements; (ii) provide clarification of technical specifications; (iii) define which defects need to be resolved for implementation; and (iv) negotiate the severity classification of defects with the user.

•    Continually acquire and enhance knowledge of Human Resources Information Systems, strategies and policies, industry best practices and methodologies, regulatory requirements, internal bank processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines.

Education / Experience / Other Information

•    5+ of experience in SAP SuccessFactors Role Based Permission and other Platform features.
•    A recognized under-graduate degree in business, economics, mathematics, or a related discipline, along with 4 to 6 years of practical experience is required.
•    Extensive knowledge of the SAP SuccessFactors Role Based Permission and other Platform features.
•    Ability to speak fluently in English is a must.
•    Expertise in MS Excel and PowerPoint.

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Location(s):  Colombia : Bogota : Bogota 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.