Customer Executive

Location: UK - Edinburgh, UK - Hatfield | Job-ID: 218640 | Contract type: Standard | Business Unit: Partner Management

Life on the team

Location: Ideally Edinburgh, however we would consider Hatfield

As a Customer Executive, you’ll play a key role in shaping the customer experience and acting as a trusted point of contact for our major clients in Private Sector. Working closely with the Account Manager, you will manage all topics related to our Technology Sourcing portfolio: quotations, customer queries, deployment schedules, customer catalogue, etc.

You’ll be at the heart of customer operations – connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high quality service at every step. Through close collaboration and proactive support, you’ll help put the customer at the centre of decision making while supporting profitable sales growth.

This role offers strong exposure to complex customer environments, cross functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast paced, international organisation.

What you’ll do

• Act as the main contact for customers, vendors/suppliers, and internal teams for customer related topics
• Own the end‑to‑end customer experience and work closely with internal teams to deliver excellent service
• Manage customer deployment schedules and issue call off instructions
• Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
• Make pricing and margin decisions in line with the pricing strategy and commercial objectives
• Coordinate the quotation and order management process
• Ensure delivery to customer SLAs
• Co-ordinate the resolution of customer/account queries promptly
• Suggest and implement improvement actions
• Identifiy and participate in process-optimisation initiatives to support efficiency and customer satisfaction

What you’ll need

• 2+ years of experience in an internal sales department, dealing with large or medium sized customers
• Commercial or commercial technical training
• Commercial awareness, ability to make margin decisions and quotations
• Ability to work effectively in a fast paced environment
• Organisational skills, reliability, and strong sense of responsibility
• Excellent communication and relationship building skills
• Ability to articulate customer needs and deliver consistent, high quality service
• Collaborative mindset with a willingness to share knowledge and contribute to team success
• Experience or strong interest in tech industry

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments.  Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!