Workforce Competency Specialist

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact. 

In this role, you'll:

Join our Operations Support & Readiness team and play a critical role in building the capability and readiness of tunnel operations across NSW.

You will lead the development and delivery of training and competency frameworks specific to tunnel operations, ensuring teams are equipped to operate safely and effectively in complex, high-risk environments. You will connect learning to real-world tunnel conditions, supporting strong incident response, operational performance and continuous improvement across the network.

You will be part of a function where your work directly contributes to tunnel safety, operational readiness and the performance of critical infrastructure.

You will:

• Support the design, development and continuous improvement of competency frameworks

• Deliver training programs aligned to operations and legislative requirements

• Develop and deliver scenario-based, operational training aligned to incident management and live tunnel conditions

• Translate tunnel operational procedures into practical, usable training for control room operators and field teams

• Design and facilitate simulator, desktop and field-based exercises reflective of real tunnel incidents

• Deliver training and competency assessments across 24/7 operational environments, including participation in tunnel closures and exercises where required

• Evaluate training effectiveness using operational data, incident insights and lessons learned to drive continuous improvement

• Identify current and emerging capability needs to support a safe, competent and future-ready workforce

• Partner with subject matter experts, stakeholders, contractors and external providers to deliver high-quality capability solutions

• Maintain training and competency records, ensuring consistency, compliance and reporting accuracy across tunnel operations

• Provide expert advice on tunnel-specific competency frameworks across the business.

This is a Permanent, Full Time position offering hybrid working options from our Transport Management Centre (TMC) at Eveleigh. Due to the operational and frontline training aspects of this role, working outside of standard business hours and occasional travel will be required.

For more information on this position and business unit, view the role description and information pack.

About you

You are an experienced learning and capability specialist with a strong track record in developing and delivering training within tunnel, transport or similarly high-risk operational environments. Your expertise in instructional design, facilitation and program delivery enables you to create practical, engaging learning aligned to real-world operational demands.

Your experience in tunnel and motorway operations gives you a strong understanding of control room environments, incident response, escalation and emergency management protocols. You bring familiarity with systems such as OMCS/TMCS or similar control and simulator environments, allowing you to design training that reflects real operating conditions.

You are known for your ability to translate complex operational procedures into clear, usable training for operators and field staff. Your experience developing role-based competency frameworks and assessments ensures structured, measurable capability uplift.

You are highly skilled in designing and facilitating scenario-based, simulator and exercise-driven training that prepares teams for real incidents. You adapt your approach to suit a diverse workforce, from new starters through to experienced operators and leaders.

You are a confident collaborator who works effectively across complex stakeholder environments, including Government, project teams, maintainers and subject matter experts. You bring a strong understanding of WHS, operational risk and legislative requirements, alongside a continuous improvement mindset that uses operational data and incident learnings to strengthen capability over time.

The following essential criteria also applies:

- Certificate IV in Training and Assessment (or willingness to obtain in a short timeframe)
- Valid Australian driver’s licence
- Willingness to travel across NSW and work outside standard hours, including attendance at tunnel closures and operational exercises as required.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.  

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy  

Apply today 

Applications close 11:59 PM Tuesday 28 July 2026

For more information about this role, please contact ALICE.ROCHE@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW 

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