Business Analyst

Job Description

• At Qantas, our teams come together to create new and unique experiences for our customers and a great opportunity within our Qantas Digital business unit  
• Collaboratively create innovative customer-facing digital product experiences with an industry leader 
• Full-time permanent position based at our new Product and Innovation Centre in Adelaide   

Join Qantas in our brand-new Product and Innovation Centre located in Adelaide, by meeting consumer needs by translating customer insights and market data into actionable product enhancements, ensuring solutions are continuously improved to deliver meaningful, user-centric experiences. 

As the Business Analyst, you will partner with the Product Manager to translate customer and business needs into clear, actionable solutions and user stories that align and engage delivery teams. You bring a strong customer focus, expertise in agile and analytics, and confidence working with stakeholders to generate insights, drive feature and process improvements, and support informed decision-making.

You’ll have: 

• 5+ years’ experience in a similar role with tertiary qualifications in Commerce, Technology or Marketing
• Experience across AI, web, app, CRM, telephony, and/or consultant booking platforms will be highly regarded, as we are recruiting for multiple roles
• Proven success working in large, cross-functional teams  
• Deep understanding of modern frameworks: Scrum, Kanban, Design thinking, HCD, multivariate testing, Continuous Improvement 
• Solid experience establishing and executing reports in a digital analytics or business intelligence (BI) tool, preferably Adobe Analytics and ability to compare data sets to deduce accurate insights 
• Skilled in writing clear user stories and acceptance criteria for developers, testers, and stakeholders 
• Robust stakeholder engagement and management skills (day-to-day interpersonal, structured workshops, showcases, and customer journey walkthroughs across all seniority levels) 
• Able to work with a high degree of autonomy and is proactive with initiative and a bias for the customer 
• Enjoys contributing to strong team dynamics and culture
• Proficient in collaboration tools like Miro, JIRA and Confluence for documentation and story management  

Why Qantas?

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.  

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers. 

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Applications close on the 2nd of August

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today