Service Delivery Manager

• Be the trusted link between Asset Management and Technology, ensuring front‑office teams operate seamlessly every day.

• Work side‑by‑side with investment professionals, resolving complex issues and delivering technology outcomes that truly matter.

• Play a highly visible, hands‑on role supporting mission‑critical investment systems in a fast‑paced asset management environment.

Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.  

A global multi-boutique asset management business offering an extensive range of specialist investment capabilities through seven boutiques and brands in key regions globally. Within Australia, Perpetual and Pendal have a broad range of capabilities across Australian and global equities, credit, fixed income, multi-asset and ESG. We have a growing presence in the US, UK and Europe through our brands Barrow Hanley, Trillium, JO Hambro, Regnan and TSW.

About the role

The Service Delivery Manager, Asset Management plays a critical role in ensuring technology services supporting front‑office investment teams operate reliably, efficiently, and with minimal disruption. Acting as the key interface between investment professionals and Technology, this role ensures issues are resolved quickly, solutions are well understood, and technology outcomes align with business priorities.

This is a hands‑on, highly visible role embedded in the day‑to‑day operations of Asset Management. You will work closely with portfolio managers, investment managers, dealers, and technology teams to support mission‑critical applications and services across the front office.

Due to the nature of the role and the need for close engagement with investment teams, onsite presence is required each day, with some ad‑hoc after‑hours support as needed.

Key responsibilities.

• Build strong relationships with portfolio managers, investment managers, dealers and senior stakeholders to understand critical front‑office technology needs

• Act as the primary point of coordination between Asset Management and Technology teams, ensuring clear communication and alignment

• Oversee service delivery and issue resolution to minimise disruption to front‑office operations, escalating where required

• Drive service level discussions, reporting and continuous improvement to ensure value is delivered to the business

• Support the delivery of technology projects and enhancements, ensuring solutions meet business requirements and are adopted effectively

• Lead change, communication and adoption activities while monitoring customer satisfaction and service performance

About you

We’re looking for someone with:

• Bachelor’s degree in information technology, Business, or a related field, or equivalent practical experience.

• Framework certifications such as ITIL, PRINCE2, COBIT, TOGAF, or similar are highly desirable.

• Experience in IT service delivery within front‑office or trade‑floor environments, ideally within asset management or financial services

• Strong knowledge of trading applications, Bloomberg, market data feeds, and OMS/PMS platforms

• Demonstrated experience managing major incidents, service issues and post‑incident reviews in complex environments

• Proven stakeholder management skills, with the ability to influence senior leaders and translate between technical and business audiences

• Experience delivering technology or service‑related projects and working with external vendors or managed service providers

• A solid understanding of service management frameworks (ITIL‑aligned), operational best practice, and regulatory or risk obligations

• Highly developed analytical, collaboration, facilitation, and negotiation skills.

• Ability to work autonomously, remain resilient under pressure, and manage multiple priorities in a fast‑paced environment.

How we work  

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.

Employee benefits

• Work from anywhere in Australia for up to one month each year

• An annual allowance to empower you to prioritise your personal wellbeing

• Study support and commitment to supporting professional development

Diversity and inclusion

• Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy

• A growing number of employee-led networks who work to raise awareness and drive continued change

• We support over 50 First Nations Communities, helping to secure the communities' future.  We encourage applications from Aboriginal and Torres Strait Islander People

We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.