Branch Concierge

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Branch Concierge - Rockhampton North Branch

• Part time role - 35 hours per week

• Monday - Friday 8.30am - 4.15pm

• 12 month contract opportunity

Do work that matters  

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.  

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.   

See yourself in our team 

As the Branch Concierge in our Rockhampton North Branch you’ll: 

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  

• Support customers with enquiries, maintenance on accounts and process applications for credit products 

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options   

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture   

We’re interested in hearing from people who have   

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality    

• Excellent communication skills & the ability to articulate financial terms in a clear way   

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do  

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions  

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers   

Aboriginal &/or Torres Strait Islander people encouraged to apply 

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 18/08/2026