Clinical Customer Care Staff Pharmacist

Amazon Pharmacy is committed to building the future of pharmacy with innovative technology to
deliver on being the earth’s most customer centric Pharmacy. To get there, we need
exceptionally talented, bright, and driven people to deliver this unique service with the highest
quality. If you are passionate about the future of healthcare, this is your chance to make history
by joining the Clinical Customer Care team.

The Clinical Customer Care Team is an extension of the Customer Care Team in Salt Lake City.
Pharmacists on the Clinical Customer Care Team act as the customer facing pharmacist and
are the main source of clinical knowledge for our customers and for the Customer Care team.

Must have an active Registered Pharmacist license with the AZ, NH, or MA Board of Pharmacy. Must reside in the state of Arizona, New Hampshire, or Massachusetts and must be able to commute to the office if necessary.

#everydaybetter

Key job responsibilities
• Speaking with customers over the phone and via email about issues that are clinical in
nature, including but not limited to drug interactions, adverse drug reactions, new
medication counseling, and drug omission counseling
• Outreaching to customers in response to voicemails left overnight for clinical issues
• Supporting Customer Care and Clinical Customer Care phone agents with clinical
questions that need to be answered.
• Researching and completing customer requests via Zendesk tickets. These tickets can
include but are not limited to approving packet sets, adjusting customers shipping
facility, responding to customer emails, and responding to customer callback requests
• Investigating, reporting, and speaking with customers about potential Quality Related
Events and PHI breaches
• Researching and recommending OTC products for customers
• Speaking with customers and addressing clinical complaints
• Completing miscellaneous tasks as needed. These tasks can include but are not limited
to prescription transfers, speaking with medical offices, verifying prescriptions, and
completing various billing related tasks
• Maintain an advanced understanding of all PillPack and Amazon Pharmacy’s policies
and procedures as well as products and services
• Maintain confidentiality of all customer information
• Collaboration with teammates and other overnight teams
• Customer centric and commitment to quality
• Participation in personal growth and development

About the team

Basic Qualifications

- Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
- an active and unrestricted Pharmacist License in your domicile state
- Strong interpersonal skills, including professional written and verbal communication
- Ability to apply clinical knowledge to customer situations in real time
- Ability to work autonomously and proactively identify areas in needs of improvement
- Ability to work within and navigate between multiple pharmacy systems
- Critical thinking providing out-of-the-box solutions
- Uphold Amazon Pharmacy’s Core Values and a passion for providing an exceptional customer experience
- Flexible, ability to adapt to change, and adjust to changing demands

Preferred Qualifications

- 1+ years experience in a retail or mail order pharmacy setting
- Active Pharmacist license with the HI Board of Pharmacy

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Arizona - 103,800.00 - 146,400.00 USD annually
USA, MA, Massachusetts - 103,800.00 - 146,400.00 USD annually
USA, NH, New Hampshire - 103,800.00 - 146,400.00 USD annually