Knowledge and Legal Operations Coordinator

Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.  

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026); Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2026).

This role is an opportunity for you to join Canada's global law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

This is a new position.  

POSITION SUMMARY

The Knowledge & Legal Operations Coordinator (“KLO Coordinator”) plays a pivotal role in supporting the Knowledge and Legal Operations (KLO) team’s daily operations and strategic initiatives. Reporting to the [Canada] Chief Transformation Officer, and working closely with the broader KLO team, this position is responsible for coordinating a variety of projects and administrative tasks that enhance the efficiency and effectiveness of the KLO function.

The KLO Coordinator will be responsible for the coordination and prioritization of multiple projects across the KLO team, including legal technology, research services, paraprofessional operations, and other aspects of practice support. As such, the role requires adaptability as well as strong organization and communication skills to effectively manage multiple priorities and timelines.

RESPONSIBILITIES

General

• Assist in drafting, editing, and distributing internal and external communications on behalf of the KLO team, ensuring clarity, professionalism, and alignment with organizational standards.
• Monitor and manage the KLO email inbox, ensuring timely responses to inquiries, appropriate routing of requests, follow-up on outstanding items, and escalation of urgent matters as required.
• Support the administration of legal technology, knowledge management, and vendor-led sessions by coordinating onboarding activities, tracking training completion, maintaining user records and distribution lists, preparing access requests and communications, and assisting with user adoption initiatives. Maintain and update operational reports, user inventories, and tracking tools; support data validation and reconciliation activities; and assist in the preparation of usage metrics, adoption analytics, and recurring leadership reports.
• Support KLO projects and initiatives by maintaining documentation, coordinating stakeholder communications, monitoring action items, and assisting with the implementation of process improvements and operational enhancement.
• Maintain departmental records, SharePoint content, and other operational resources to support information management, collaboration, and knowledge sharing across the team.

Paraprofessional Operations Responsibilities

• Organize and manage meetings, including scheduling, preparing agendas, coordinating logistics, and ensuring all necessary materials are available.
• Maintain and update databases based on reporting available to support the paraprofessional operations leadership team, liaising and coordinating with internal teams as needed (e.g. Talent, Finance).
• Support and manage financial processes related to paraprofessional expenditures and reimbursements, ensuring adherence to organizational policies and procedures.
• Research and provide support for ad hoc projects to support the paraprofessional operations leadership team, including understanding paraprofessional practices and roles in different practice groups and regions.
• Prepare and support correspondence with and other communications to the paraprofessional operations leadership team, paraprofessionals and other stakeholders, including written and oral communication and communications via internal portals.
• Support other tasks as may be directed by KLO/the paraprofessional operations leadership team.

Information And Research Services Responsibilities

• Support vendor relationships by coordinating book orders and online subscriptions, with appropriate oversight from Director, Research Services and Records Management.
• Assist with passwords set-up for online legal and business research tools.
• Coordinate the invoicing process for the Information and Research Services team, including tracking, processing, and reconciling invoices, and liaising with finance and external vendors as required.
• Support the Information and Research Services team with research requests, including supporting review of online research materials and presentation of information.
• Support other tasks as may be directed by KLO/Information and Research Services team.

QUALIFICATIONS

• Undergraduate degree or diploma in legal studies, paralegal studies, business administration, information studies, knowledge management, or a related field preferred. Minimum of 3-5 years of experience in  legal operations, knowledge management, information and research services, project coordination, law firm administration, or a related professional services environment.
• Advanced proficiency in the entire Microsoft Office, including intermediate to advanced Excel and PowerPoint skills.
• Experience working with SharePoint, document management systems, knowledge management platforms, legal technology applications, or project management software.
• Strong understanding of financial processes, expense tracking and reporting.
• Familiarity with legal research resources, information services, records management, or knowledge management functions is considered an asset.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and competing deadlines.
• Demonstrated ability to work independently, exercise sound judgment, and proactively identify and resolve issues.
• Bilingual language skills (French/English) is considered an asset.
• Experience working with legal technology and knowledge management platforms such as iManage, Westlaw, Harvey, or similar solutions is considered an asset.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

The target salary range for this position is $50,000 – $60,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market.  We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.

In addition, our learning and development programs—such as mentorship opportunities, employee networks, and leadership development initiatives—are designed to support personal and professional growth.

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions.

Note: Availability of benefits and programs may vary depending on your location and employment type and may be subject to eligibility criteria. Dentons reserves the right to modify or discontinue offerings, in whole or in part, at its discretion and without prior notice.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 15 consecutive years (2011-2026), as well as one of Canada’s Top Employers for Young People (2026) for the eighth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.