Business Operations Partner

About the Team

The Transportation team, part of OpenAI's Real Estate & Workplace (REW) organization, supports programs that help employees move efficiently, safely, and reliably across offices and regions. The team partners closely with internal stakeholders to improve the employee transportation experience and ensure transportation considerations are incorporated into broader workplace planning.

About the Role

As a Business Operations Partner, Transportation Program, you will help strengthen how the Transportation team works across the company. You will focus on cross-functional coordination, stakeholder support, communication, and operational follow-through.

We're looking for people who enjoy solving problems, building relationships, bringing order to ambiguity, and helping teams operate effectively. You will serve as a trusted partner to internal teams, help surface and organize feedback, connect stakeholders to the right resources, and improve visibility across transportation priorities.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Build strong working relationships across REW, including Events, Design & Construction, Food, Security, Facilities, and Workplace Operations.

• Partner with teams across the company to understand transportation-related needs, coordinate next steps, and ensure transportation considerations are reflected in broader workplace planning.

• Represent the Transportation team in meetings, planning discussions, and cross-functional initiatives as needed.

• Gather input, questions, and feedback from employees and internal partners, summarize nuanced issues clearly, and route requests to the appropriate owner, resource, or process.

• Track open items and help ensure timely follow-up across stakeholders and team priorities.

• Support internal team planning through trackers, documentation, notes, timelines, and action items.

• Help organize recurring business rhythms, project milestones, operational priorities, and readiness activities tied to office openings, moves, or workplace changes.

• Draft clear internal communications, updates, FAQs, and guidance materials that help partners understand available transportation programs, processes, and tools.

• Improve internal processes that help the team stay organized, responsive, and able to support a smooth employee transportation experience as the company grows.

You might thrive in this role if you:

• Have 4+ years of experience in business operations, workplace operations, program coordination, employee experience, or similar roles.

• Bring strong written and verbal communication skills, with the ability to summarize complex or nuanced topics clearly.

• Are highly organized, detail-oriented, and able to manage multiple priorities while following through reliably.

• Build trust across teams and are comfortable partnering with internal stakeholders in sensitive or nuanced situations.

• Navigate ambiguity with sound judgment, curiosity, and a solutions-oriented mindset.

• Have experience working in workplace, hospitality, real estate, operations, internal service environments, or cross-functional programs.

• Are comfortable using project management tools, spreadsheets, and workflow systems to create clarity and momentum.

• Are able to travel at minimum 1-2 times per quarter and support transportation needs across APAC, LATAM, and EMEA.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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