Outreach Rough Sleeping Coordinator

Job Details:

Salary range: £56,436 - £76,872 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP 
Hours per week: 36
Contract type: Temporary up to 12 Months
Closing date: 22 July 2026 

About Us:

**THE EXTRAORDINARY STORY OF KATE’S PASSION FOR NUMBERS AND PEOPLE.

**Housing in Westminster City Council is a world of extraordinary stories. Where dedicated and compassionate professionals bring everything to their work.

Take Kate, an absolute wizard at managing housing asset data for our annual £50m capital programme. Kate’s an inspiration to her team. Now a senior manager, she first joined as a college leaver in finance. Through Westminster’s encouragement, as well as her own hard work and determination, she’s gained professional qualifications and taken on a series of increasingly stretching roles.

Today, we depend on Kate’s analytical powers to keep track of the condition of over 21,000 of our tenanted and leasehold homes – from roofs and windows to kitchens and bathrooms. Kate’s committed to achieving the Decent Homes Standard for all our tenants and a high standard for all our leaseholders. Her passion is numbers, but because she grew up in social housing, she also understands the human stories behind the data.

More than that, she understands the disruption renewal work entails. So when an elderly resident’s family mentioned that their mother needed not just a new kitchen, but adaptations to her bathroom, Kate got right on to it. She coordinated with colleagues to assess the resident’s disability needs.

Kate’s worked hard to ensure our routine external and internal stock condition surveys pick up on repairs and health & safety issues at the same time. And, by recognising patterns in the data that’s gathered, she makes a vital contribution to forward planning for large-scale capital renewal works. 

The Role:

As an Outreach Rough Sleeping Coordinator, you can make your own powerful contribution to Westminster’s success. Housing Services are a high-profile part of the Council’s work, and you’ll be helping lead one of its most important areas – our response to rough sleeping and homelessness.

You’ll oversee rough sleeping, homelessness accommodation and the services connected to them, making sure support is joined-up and focused on helping people move away from street-based lifestyles. This is about more than managing a service – it’s about helping shape the strategy, driving new ideas and making sure the right people are working together in the right way.

A big part of the role will be coordinating inter-agency responses, bringing together Members, partners, internal teams and key stakeholders to reduce rough sleeping and support people with complex needs. That could include challenges linked to poverty, disadvantage, unemployment, mental health or other pressures that can make it harder for people to move on.

You’ll also lead specific strategic projects and programmes of change, helping the service deliver on agreed outcomes and keep improving. Partnership working will be central to this – building strong relationships across the Council and with external organisations, and making sure those relationships translate into practical support on the ground.

As a leader, you’ll help guide service delivery, support teams through complex work and make sure resources are used well. You’ll bring a clear focus on outcomes, but also the empathy and judgement needed for a service that works with people at some of the most difficult points in their lives.

Most importantly, this is a chance to make your mark on a crucial service in a high-profile London borough. Westminster is proud of its work in this area, and this role allows you to build on that progress, strengthen partnerships and help more people move towards safer futures.

Please refer to the Job Description for more information.

About You:

To be successful in this role, you’ll need to bring substantial experience of leading a significant service or function in a large, multi-disciplined organisation – with a strong track record of managing people, budgets, resources and performance. You’ll be used to working at scale, turning strategic objectives into practical operational plans and leading project, programme and change management work that moves services forward.

You’ll be a visible and supportive leader, someone who knows how to motivate and develop professional staff while creating a positive culture around them. And with that, you’ll bring the passion and drive to take services to the next level, empowering people to do their best work and helping them feel supported.

Working in a complex political and service environment won’t be new to you. You’ll be comfortable building relationships with senior managers, partner organisations, communities, public agencies and statutory bodies, using strong communication and stakeholder management skills to bring people together.

You’ll also have strong financial and budget management skills, with experience in business planning, quality and performance management. You’ll know how to look at financial and performance information, understand the wider business context and pull out the key facts that help identify improvements, savings and new opportunities.

Procurement, supplier relationship management and commercial thinking will also be part of your experience. You’ll be able to identify new commercial opportunities, drive growth and deliver value for money, while staying open to new ideas and looking beyond traditional local government solutions when challenges need a fresh approach.

You’ll understand the issues facing local government, including the legal, financial and political context of public sector management and the statutory responsibilities of the role. With a flexible and partnership-focused approach, you’ll be able to work across departments and organisations, acting as a hub to coordinate services and resolve shared issues.

Just as importantly, you’ll be customer-driven, inclusive and committed to making services better. You’ll understand how customers need support the wider business strategy, and you’ll bring a strong commitment to equality and diversity – leading by example, investing in your own development and encouraging others to do the same.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme will automatically be invited to interview, should they meet the essential criteria for the role.

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants,  we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background, you can self-declare this to the hiring manager as part of our positive action commitments.

We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this, visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council, we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for an interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.