Business Operations Lead

Amazon Web Services ("AWS") enables customers of all sizes to run their applications on Amazon’s industry-leading cloud computing infrastructure. AWS is growing very rapidly with hundreds of thousands of companies in over 190 countries on the platform. This growth is driving the need for an experienced leader on that team to fill this new, high-profile position.

AWS has a strong culture of data-driven decision-making; requiring timely, accurate, and actionable intelligence that delivers significant business value. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business and influence decision-making.

The Public Sector Helathcare and Lifescience Operations Leader will serve as a strategic partner to the Sales Leaders, providing analytical leadership and operational excellence across the centralized support functions that enable WWPS sales teams. This role requires a strategic thinker who can translate complex data into actionable insights while building scalable processes that support rapid organizational growth.

The Public Sector HCLS Operations Leader will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to AWS's customers. This position also manages the administration and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various demand generation campaigns and proposing improvements to the Business to increase its effectiveness in driving desired results.

This role requires adaptability as priorities evolve with our business growth. The dynamic nature of the public cloud business and Amazon's pace of innovation means the successful candidate will operate effectively in environments of ambiguity and find satisfaction in both strategic initiatives and day-to-day execution.
The successful candidate must be able to roll-up their sleeves, and work directly with the models/data. They will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. The candidate will be experienced at working with large data sets and the technical tools needed to work with them. They will have superb communication and customer-relationship skills, superb analytic insight, and be a passionate advocate for their customers to other internal organizations. Active collaboration with leadership in AWS Data Warehouse/Business Intelligence, Business Development, Finance, Marketing, Recruiting, and Compensation will be crucial to the effective execution of the responsibilities.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Key job responsibilities
Key job responsibilities
* Partner with HCLS Sales to develop long-term operational strategies that align with WWPS business objectives
* Serve as a thought partner to leadership on organizational design, resource allocation, and capability development
* Working with the local sales teams, lead the annual Goals, budgeting and ongoing forecasting processes.
* Design, develop, and maintain forecasting models, metrics, dashboards, and analytic reports to drive business decisions across the Public Sector Business. Lead routine and ad-hoc reporting to AWS senior management on Business Development initiatives, customer segment performance, and goal attainment, ensuring reports deliver actionable insights while minimizing report burden
* Lead the modeling and development of recommendations for resource allocations.
* Maintain thorough knowledge of existing and emerging 3rd party data sources as needed for Analytics
* Drive cross-functional collaboration with Data/BI, Finance, HR, and other corporate teams to influence enterprise-wide systems and processes

About the team
About AWS

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Raleigh - 133,900.00 - 181,200.00 USD annually
USA, TX, Austin - 133,900.00 - 181,200.00 USD annually
USA, VA, Arlington - 133,900.00 - 181,200.00 USD annually
USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually