Artificial Intelligence Governance Specialist

Job Description

We’re shaping the future of insurance by embracing AI responsibly to deliver better outcomes for our customers. As an AI Governance Specialist, you’ll play a pivotal role at the intersection of innovation and trust, ensuring our claims solutions are designed, deployed and managed with integrity at every stage. By embedding robust governance across the AI lifecycle, you’ll empower our teams to innovate with confidence, protect customer outcomes, and strengthen the foundations of a more resilient, transparent and future-ready business.

In this role, you will:

• Embed end-to-end AI governance across Claims to enable safe, scalable innovation
• Identify and mitigate model, data and ethical risks to protect customer and business outcomes
• Enable compliant AI adoption by aligning initiatives with risk appetite and regulatory expectations
• Partner with cross-functional teams to integrate governance into AI design, build and deployment
• Establish and monitor effective controls to ensure ongoing model performance and reliability
• Deliver actionable insights and uplift capability to strengthen AI risk maturity across Claims

Qualifications

• Minimum 5 years' experience in operational risk, model risk, data governance, or AI governance, preferably within financial services or insurance
• Apply practical knowledge of AI, data or model risk to support responsible innovation
• Communicate complex technical concepts in a clear, accessible way for diverse audiences
• Build strong relationships to influence outcomes and embed effective governance practices
• Use critical thinking and sound judgement to identify risks and inform balanced decisions
• Demonstrate curiosity and adaptability in a fast-evolving technology and regulatory landscape
• Act with integrity and a strong customer focus, championing fairness, accountability and trust

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Company Description

• Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued. 

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs. 

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.