Complex Case and Program Manager

Job Description

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.

• Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.
• This is a hybrid role with at least 4 days a week in the office
• The role will be anchored by a dedicated team hub, likely based in West London and may require occasional travel to other sites, with potential for further national travel.
• The role is for 40 hours a week worked within 9am to 6pm Monday to Friday

What is next in your career? Are you passionate about using innovation and technology to solve complex challenges and improve the lives of vulnerable people?

We are seeking a talented and solutions-focused Complex Case Manager to join our Argenti care technology team supporting our partnership with Northwest London Council. This permanent, full-time role is ideal for someone passionate about using technology to improve lives, thrives on creative problem-solving, and excels at working collaboratively within the Argenti Partnership and with colleagues across adult and children’s social care.

Established in 2013, the Argenti is an award-winning partnership created by PA Consulting. It collaborates with councils across the country to deliver an innovative approach to care technology services, also known as Technology Enabled Care (TEC) or telecare. Through its strategic partnerships with councils, Argenti helps people of all ages live safer, more independent, gloriously ordinary lives in the place they call home.

You will have opportunity to:

Sitting at the heart of our personalised Care Technology offer, this role involves supporting the development and delivery of bespoke Care Technology solutions for vulnerable individuals with more complex or unique needs. Working closely with Argenti partners and social care practitioners, you will support processing complex Care Technology referrals by exploring innovative, tailored options to help meet the desired outcomes and challenges of the people we support.

You will need to be highly skilled at engaging with social care professionals, hosting regular conversations to fully draw out key needs, risks, and aspirations, and working together to co-design the most effective technology-enabled solutions. You’ll have access to our full portfolio of Argenti Care Technology products, and your specialist knowledge will be essential in matching the right technology (or combination of technologies) to the needs of individuals facing the most complex situations. The ability to think flexibly and creatively is crucial, as is an openness to sourcing or proposing new solutions for testing and piloting where existing options don’t meet requirements.

Working within the Westest London Council, with the opportunity to work across our Argenti services, you will:

• Work in partnership with social care professionals: Collaborate closely with frontline colleagues, drawing out key needs and challenges, and co-designing bespoke, person-centred solutions for complex cases.
• Advise and support: Guide social care practitioners in identifying and specifying needs for complex Care Technology referrals, ensuring each recommendation is both evidence-based and innovative.
• Support specialist Care Technology installations: Complete installations of specialist Care Technology equipment for complex cases, including in supported living schemes, for virtual support, and with children and families.
• Champion service user outcomes: Ensure every solution is truly person-centred, aspirational, and
• enhances independence, wellbeing, and safety.
• Document and share learnings: Capture and communicate insights from complex cases, contributing to best practice across the Argenti partnership and with council partners.
• Contribute to Argenti-wide innovation and evaluation: Play an active role in the ongoing innovation and evaluation process, working with the Argenti Innovation Specialist to influence the future of care technology.

You will report to the Argenti Programme Manager and work closely with the wider team, as well as partners across the council and provider network.

This is a fantastic opportunity to develop your skills in innovation, partnership working, and complex case management within a forward-thinking, award-winning care technology partnership.

Qualifications

• Experience supporting vulnerable people within a health or social care setting.
• Experience working with care technology or related technology solutions.
• Strong motivation to improve the lives of vulnerable people through innovative approaches.
• Excellent communication skills, with the ability to independently engage stakeholders and produce reports or materials.
• Demonstrated technical aptitude and ability to learn new technologies.
• Collaborative team player with strong partnership-working skills.
• Strong organisational and project management skills with attention to detail.
• Enjoys problem-solving and finding creative solutions to complex challenges.
• Adaptable, resilient, and comfortable working across varied scenarios.
• Good analytical skills.
• Proficiency in Microsoft Excel, PowerPoint, and Word.

Desirable (but not essential):

• Experience working with a council in an adult social care context.
• Hands-on experience installing or using care technology.
• Experience working with a monitoring organisation.

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

Please be aware that some of our UK roles at PA Consulting require a UK security clearance.

All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK.

We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Company Description

We believe in the power of ingenuity to build a positive human future.  

As strategies, technologies, and innovation collide, we create opportunity from complexity. 

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. 

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.  

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. 

PA. Bringing Ingenuity to Life.