Information Technology Operations Engineer

• Help shape the technology experience that keeps every Zipster connected, productive and ready to do their best work every day
• Bring experience in IT operations with strong knowledge of enterprise systems, networks and infrastructure, along with a passion for solving technical challenges
• Be part of a highly collaborative Sydney based team, working together from our Circular Quay offices on a hybrid basis 

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As an IT Operations Engineer within our Corporate IT team, you'll play an important role in keeping our technology environment running smoothly and efficiently. You'll respond to incidents, optimise systems and infrastructure, contribute to automation initiatives and work closely with teams across the business to deliver reliable technology solutions. If you enjoy variety, thrive on solving problems and are looking to continue building your technical capability in a collaborative environment, we'd love to hear from you.

What you’ll own

• Engineer, maintain and continuously improve enterprise IT platforms, infrastructure and workplace technologies
• Provide Level 2/3 operational support for incidents, service requests and complex technical issues
• Design and implement automation using scripting, APIs and AI to improve operational efficiency and employee experience
• Identify recurring operational problems and implement long-term solutions rather than temporary fixes
• Monitor platform health, identify risks and proactively improve system reliability and performance
• Partner with People Operations, Security and business stakeholders to deliver secure and scalable technology solutions
• Lead or contribute to infrastructure, endpoint, SaaS and workplace technology projects
• Maintain high-quality technical documentation, knowledge articles and operational standards
• Mentor junior Service Desk analysts and contribute to developing team capability

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow.

So whether you meet some or all of the desirable attributes below, we'd still love to hear from you.

• Strong experience supporting enterprise IT Operations across Microsoft, Apple and cloud environments
• Hands-on experience with Google, Microsoft 365, Entra ID, Intune, Jamf and enterprise SaaS platforms
• Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPN and wireless networking
• Experience with scripting and automation using PowerShell, Python, Bash or APIs
• Experience administering ITSM platforms such as Jira Service Management, ServiceNow or similar
• Strong troubleshooting skills across endpoints, identity, collaboration platforms and infrastructure
• Ability to communicate effectively with both technical and non-technical stakeholders
• Demonstrated ability to manage competing priorities while maintaining a strong customer focus
• A mindset that embraces AI and new tools to adapt, learn, and grow
• An aptitude for identifying and managing risks, understanding that we are all leaders at Zip
• Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.