Production Coordinator

About the role: 

As a Production Coordinator, you will serve in a foundational role within Gartner's BTI (Business and Technology Insights) Studio. This role is crucial for driving publishing efficiency, preparing content for the editing and proofreading stages. You will be responsible for collaborating with internal stakeholders and ensuring that all content adheres to our “preflight” checklist requirements, such as proper formatting, correct metadata and attachments and other checks. Within this role, you will be tasked with accurately documenting project details in our content management systems. You will manage mailboxes, update trackers and perform various administrative tasks in accordance with Gartner standards. This position requires strong lateral problem-solving abilities, excellent communication skills, and the capacity to quickly understand requirements and consistently deliver high-quality work within set timelines, while managing a high volume of tasks each day.

What you will do:

• Process and format all research documents to the prescribed standards (such as restyling text, creating hyperlinks, generating alt. text for graphics, ensuring compliance with specific guidance, and, overall, readying content for our editors and proofreaders).
• Work closely with various stakeholders to ensure they have the information and materials they require to meet production deadlines.
• Manage a steady volume of work, maintaining high levels of personal productivity and escalating problems for timely resolution.
• Provide detailed production reporting as required by your leadership team.
• Serve as a liaison between the support team & IT for system troubleshooting and updates, providing transparency on process and workflow challenges in order to continuously enhance our systems.
• Provide special project support as needed (including but not limited to template creation, library & asset up-keep, and training administration).
• Escalate project and assignment risks as workflow demands change.
• Manage different mailboxes/projects and action/respond to requests within the required turnaround times.
• Apply and follow best practices for all projects, underpinned by fact-based data, and support change management initiatives.
• Work with peers, leadership and other partners to identify efficiencies, solve queries, and track the status of and ensure timely delivery of work.

What you will need:

• Bachelor’s Degree or equivalent experience required
• Minimum of 0-2 years of administration experience or equivalent experience in a desktop publishing environment.
• Well-versed in the use of Microsoft Office tools, specifically Outlook, Word, Excel, and PowerPoint.
• Well-versed in the use of Google’s full suite of applications, specifically Google Docs, Sheets and Slides.
• Strong collaboration and communication skills (verbal and written).
• Ability to work in a fast-paced environment and multitask.
• Client-service focus with expert mindset balance.
• Total ownership mindset (TOM).
• Ability to provide input to ensure administrative processes and standards are consistent and effective.
• Attention to detail and ability to keep tasks structured and organized, with a high level of accuracy when following instructions.
• Strong time management, planning and organization skills.
• Ability to recognize and troubleshoot errors.
• Desire to learn new tools, technologies and business processes.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 41,000 USD - 56,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:110145

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