Senior Communications Specialist

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Specialist/Senior Specialist of Corporate Communications is part of American’s Global Engagement team, a dynamic and collaborative group that helps shape the company's actions, drives engagement with internal and external stakeholders, and builds and protects the airline’s brand and reputation. Specifically, this position supports our corporate communications work as well as key initiatives across American’s Customer Experience (CX), Digital Customer Experience (Digital CX) and Sales organizations.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Support the Corporate Communications team in developing and delivering complex messages clearly and concisely for team members and external audiences. 
• This includes translating DCX’s digital product enhancements, CX’s onboard and product improvements (such as Wi Fi upgrades and interior retrofit programs), and Sales’ commercial initiatives into compelling narratives that help stakeholders understand how these efforts improve the customer experience and drive business performance.
• Build strong fluency in American’s digital ecosystem, customer experience strategy (including Wi‑Fi, interiors, and onboard product), and commercial sales channels to ensure communications are accurate, timely, and strategically aligned.
• Develop compelling communications plans and business education campaigns to help American’s stakeholders understand important business decisions.
• Partner closely with DCX to communicate digital roadmap milestones, with CX to highlight product investments and customer‑facing improvements, and with Sales to articulate commercial strategy, partner value propositions, and revenue‑driving programs.
• Work to educate media on American, keeping all key stakeholders informed and updated along the way. Develop and maintain important relationships with key reporters, handling media on site at events and acting as a company spokesperson.
• Provide subject‑matter support for media inquiries related to digital products, onboard experience upgrades, cabin retrofits, connectivity improvements, and commercial partnerships.
• Develop and execute communications strategies around sensitive and fast-moving issues with tight deadlines. Work on real-time business issues with American’s leadership team and drive the company’s positioning.
• This includes issues and opportunities related to digital performance, customer‑facing technology, and commercial developments that impact corporate clients and agency partners.
• Develop an in-depth understanding of American’s operations and business practices and the broader airline industry.
• Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with leaders across the company. This includes close collaboration with leaders in CX, Digital CX, and Sales to ensure communications reflect organizational priorities and support enterprise-wide goals.
• Provide support and content for other company channels as needed.
• Ability to travel 25% of the time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training.
• 3 years of relevant work experience in communications or media relations.

Preferred Qualifications- Education & Prior Job Experience

• 5 years of relevant work experience in communications or media relations.
• Experience working in corporate communications or media relations for a large, multi-national organization.
• Knowledge of and/or experience in aviation and the commercial airline industry.

Skills, Licenses & Certifications

• Being hardworking and results-oriented and having the ability to work independently and in a collaborative team environment.
• Thriving in a fast-paced environment where you work under pressure and can meet critical deadlines both during normal business operations and after hours as warranted.
• The ability to make independent judgments and decisions while taking ownership of job responsibilities.
• Excellent time-management and project-management skills and the ability to handle multiple projects at once.
• Excellent written communication, verbal communication and presentation skills as well as strategic communications experience.
• Exercising sound business judgment and demonstrating professionalism and discretion in handling confidential and sensitive information.
• Keen attention to detail and accuracy and a strong understanding of AP style and ability to following other style and branding guidelines.
• High level of proficiency with Microsoft Office including Word, Excel, PowerPoint and Outlook and digital signage platforms.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.