Job Description
The Vice President of Revenue Operations owns the end-to-end commercial operations and systems infrastructure that underpins revenue execution for our Employer Services business unit. Reporting to the Senior Vice President of Sales, this role is best understood as a commercial systems and operational transformation leader, sitting at the intersection of Sales, Operations, Finance, and Technology. This role will manage a team that works across deal desk, commercial revenue operations, salesforce/CRM, billing care, and order management.
What You Own
Commercial Systems & Data Foundation
- Own the end-to-end Salesforce platform (Sales Cloud and Service Cloud) as the business's core commercial system
- Lead the Salesforce organization (via a direct SFDC leader), ensuring strong platform governance, delivery, and adoption
- Own the strategy, prioritization, and roadmap for Salesforce and the broader revenue technology ecosystem (CPQ, CLM, billing integrations)
- Establish Salesforce as the single source of truth for customer, pipeline, service, and revenue data
- Drive data integrity, standardization, and operational discipline across all revenue workflows
- Stabilize, simplify, and integrate core commercial systems in partnership with Technology and Transformation teams
Quote-to-Revenue Execution
- Own and standardize end-to-end quote-to-revenue processes
- Govern Deal Desk, pricing, discounting, and approval frameworks
- Establish clear SLAs, process ownership, and execution accountability
- Drive improvements in cycle time, process efficiency, and execution consistency
Pipeline & Forecasting Governance
- Own forecasting methodology, pipeline standards, and inspection cadence
- Establish a single, trusted forecasting model used by both Sales and Finance
- Drive pipeline health, deal progression, and risk visibility across all segments
Revenue Integrity (with Finance)
- Own operational alignment across pipeline, billing, and revenue realization
- Ensure rigor across pricing, discounting, billing accuracy, and collections handoffs
- Work closely with Finance and Global Financial Services (GFS) to minimize revenue leakage and ensure compliance
- Bring structure and visibility to revenue workflows spanning contract → invoice → cash
Transformation Execution
- Lead global standardization across systems and commercial processes
- Drive change management, adoption, and operating discipline across a matrixed organization
- Prioritize and execute against high-impact improvements quickly, even in imperfect conditions
- Lead modernization & automation around forecasting, pipeline management, and the GTM technology stack
Who you Collaborate With
- Sales Leadership: Pipeline execution, forecasting inputs, performance management
- Finance & Revenue Accounting: Revenue recognition, financial alignment, audit readiness
- Global Financial Services (GFS): Invoicing, AR, and collections execution
- Global Business Transformation (GBT): System modernization and enterprise initiatives
- Sales Strategy & Enablement: Tool adoption, sales programs, and methodology
Qualifications
- 15+ years in Revenue Operations, Commercial Operations, or Sales Technology leadership
- Proven track record of leading transformation in complex, global organizations
- Deep, hands-on expertise in:
- Salesforce (Sales Cloud and Service Cloud)
- CPQ and CLM systems
- Billing operations, contracts, and revenue workflows
- Strong financial acumen with close partnership to Finance and Revenue Accounting
- Demonstrated ability to define strategy and drive execution
- Experience leading global, cross-functional teams in matrixed environments
Success in the First 12 Months
- Establish a trusted, unified forecasting model adopted by Sales and Finance
- Stabilize and standardize quote-to-revenue processes end to end so automation can happen
- Deliver measurable improvements in pipeline conversion, deal velocity, and forecast reliability
- Drive significant gains in data quality, system adoption, and process consistency
- Improved KPIs such as Data Trust score, Pipeline Hygiene Score, Forecast Accuracy, Quote-to-Cash System Creation, among others.
Additional Information
Benefits/Perks:
- Comprehensive executive level total rewards package
- Flexible time off including unlimited vacation, volunteer time off, and 12 paid holidays
- Core benefits including medical, dental, vision, and matching 401K
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
- This a US based, Remote position with periodic travel. #LI-Remote
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Experian Employer Services offers a full suite of HR, Payroll and Tax solutions through a client-first approach with unmatched expertise. Eliminate operational burdens and reduce costs while improving compliance with local, state and federal employer requirements. We've already improved the bottom line for over 3,500 employers and enhanced the experience for more than 30 million employees.