Strategic Service Designer

Here's your chance to design medium and long term customer experiences that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:

• Assist with foresight research, trend scanning and scenario development to inform future customer experiences. 

• Support primary research and synthesis of insights to prepare artefacts that turn ambiguity into clear, actionable strategies, implications and next steps.

• Assist with ideation, prototyping and testing to explore possibilities for future customer experiences.

• Use visual storytelling and narrative building to engage stakeholders in envisioning the future

• Support cross-agency collaboration with internal teams and external partners to align objectives and assumptions.

• Contribute to the development and maintenance of reusable frameworks, tools and guidance.

• Support knowledge sharing and capability uplift by curating sources, documenting methods and presenting findings to project teams and stakeholders.

For more information on this position and business unit, view the role description and information pack

About you

• Hold tertiary qualifications or equivalent professional experience in futures, service design or human centred design.

• Understand design thinking and research methodologies, including strong analytical and problem solving skills with the ability to interpret data and research insights. 

• Experience prototyping and testing a wide range of concepts with different audiences.

• Effective visual and verbal communicator able to collaborate across multidisciplinary teams and stakeholders. 

• Organised, able to manage multiple tasks and deliverables. 

• Curious, adaptable and committed to customer outcomes.  

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.  

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy  

Apply today 

Applications close 11:59 PM Wednesday 7 September 2026.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW 

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