Senior Information Technology Support Specialist

Req ID: 379301 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Support Sr Specialist to join our team in Timonium, Maryland (US-MD), United States (US).

This is an on-site, client based role.  Only candidates local to Timonium, MD will be considered. 

The IT Support Senior Specialist provides users with support services for corporate standard technology products, which includes hardware and software planning, technical advice, and informal training to internal customers. This position organizes and coordinates installation and deployment activities for software, hardware, and network facility upgrades. The IT Support Senior Specialist troubleshoots and restores routine technical service and equipment problems within established processes and procedures and makes recommendations for problem prevention. This role interacts with field locations to standardize support practices and procedures. This position coordinates deployments and implementations with Information Services' (I.S.) departments and user groups and facilitates activities to ensure projects and programs meet established deadlines.

Daily Deliverables:

• Provide daily operational support for Maryland Campus, including SMC, TechSpot, and walk-up services, ensuring timely resolution of incidents and service requests across end-user devices, servers, and network components
• Maintain readiness of spare hardware (laptops/desktops) to support rapid replacement and minimize user downtime
• Support PCSR processes to ensure efficient provisioning and lifecycle management of end-user devices
• Support and maintain TechGrad Training Lab environment to enable ongoing training programs
• Track and assist with Server EOSL cycles, coordinating with appropriate teams for planning and replacements
• Perform NAS permissions analysis and monitor storage capacity, identifying potential risks

Long-Term Initiatives

• Data Center Optimization

• Computer Room Server Rack Consolidation

• Rationalize and consolidate server rack footprint to improve space, power, and cooling efficiency

• Reduce physical sprawl and improve manageability

• Partner with infrastructure teams to execute migration and decommissioning plans

• Infrastructure Lifecycle Strategy

• Server EOSL Replacement Program

• Develop and maintain forward-looking server replacement roadmap

• Align EOSL remediation with budget cycles and risk prioritization

• Reduce operational risk associated with aging infrastructure

Basic Requirements

• 5+ years in an IT support role

Additional Skills

• Experience providing operational leadership and support for day-to-day IT services, ensuring service continuity, hardware readiness, and coordination of key infrastructure lifecycle activities.
• Infrastructure support & planning experience
• Experience with walk-up tech bar support
• Server support
• Network support – Wireless Access Points
• Monitoring storage capacity
• A+ Certification

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $75,640 – $113,460. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.