Senior Regulatory Operations Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

As our community grows, we work closely with local governments around the world to craft progressive and fair rules for home sharing that enable people to continue to share their homes responsibly.

The Cities team is a cross-functional product team that supports guests, hosts, and local governments to ensure successful global compliance with local regulations while scalably sustaining company growth.

The Difference You Will Make:

We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. In this role, you will help us scale regulatory compliance strategies and programs for jurisdictions facing new home sharing rules around the world, presenting to cross-functional peers and leadership alike. 

You will be the accountable owner for compliance programs, aligning strategy and execution across disparate stakeholders. You will have an eye towards scale, testing, and iterating to further the capacity of the team. You are both scrappy and polished, enabling you to move quickly while bringing stakeholders along. Ultimately your work will support the home sharing movement and partnerships with jurisdictions around the world, keeping Airbnb a trusted community.

A Typical Day: 

• Lead the development and execution of successfully scaled programs across discreet compliance verticals, communicating program outcomes to leadership across Cities, Policy, Legal, and regional teams.
• Serve as the lead for your jurisdictions by creating an operational rhythm and managing cross-functional stakeholders, ensuring initiatives are on track, and maintaining project documentation
• Analyze strategic opportunities for risk reduction across jurisdictions, partner with Engineering, Data Science, Operations, Policy and Legal to align roadmaps, and drive successful execution with measurable impact
• Lead product assurance leveraging an eye for detail while keeping a global mindset
• Support strategic projects to drive efficiency and effectiveness for the Operations team

Your Expertise:

• 8+ years of work experience in operations, management consulting, and/or project management in a dynamic entrepreneurial environment, ambiguous environments
• Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives
• Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including product, engineering, data science, and policy
• Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions. SQL knowledge is a plus
• Ability to make decisions balancing short-term gains with long-term strategic positioning
• Excellent organizational skills with high attention to detail and quality
• Excellent written and verbal communication skills, excellent presentation skills
• Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited by dynamic change

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range

$139,000—$163,000 USD