Senior Client Accounts Specialist

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together.

Summary

The Senior Client Accounts Specialist, working in collaboration with and in support of the firm’s strategic initiatives, works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Researches client billing data and provides detailed analysis to attorneys and support staff. As part of the team, provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures.

Location

This position can sit in our Chicago, Austin, Dallas, Houston, Los Angeles, Minneapolis, Palo Alto, Phoenix, San Diego, San Francisco, or Seattle office and offers a hybrid work schedule.
 
Responsibilities

• US Clients

  • Performs a variety of duties to support the full billing cycle to reviewing and editing proformas, seeking requisite approvals for deferrals, write-offs and time transfers. Fields billing inquiries.

  • Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting.

  • Gathers and submits accrual information based on client requirements.

  • Researches and resolves electronic billing rejections.

  • Maintains an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel. Updates and tracks changes to the requirements as necessary.

  • Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.

  • Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.

  • Provides support, guidance, mentoring and training to staff as needed.

  • Submits finalized invoices electronically based on client requirements.