Support Engineer

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation's security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure.

The Opportunity:  

As a Cyberark support Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: 

• Troubleshoot and resolve complex technical problems related to Conjure reported by our customers.  

• Perform PIM (CyberArk secret manager) support operations on day-to-day basis  

• Lead the incident call with diverse stakeholders  

• Apply and test fixes in Non-Prod, and Production environment 

• Document problem solutions in a knowledge base.  

• Meticulously document case progress and technical details throughout the support case lifecycle.  

• Provide 24x7 on-call support via a rotational schedule.  

• Participating in recurring support review meetings, present challenges  and mitigation plan to Product owners  

• Ensuring Incident is resolved within defined SLA’s,   

• Provide input to assist with continual improvement  

• Responsible for planning all new activities and deliver the same as per timelines  

​What You'll Bring: 

Your skills, knowledge, and experiences are what set you apart. Here's what we look for: 

• 4–7 years of experience in CyberArk Secrets Management. 

• Strong CyberArk PAM Core or Vault experience with exposure to secrets management workflows

• Experience in troubleshooting issues retrieving secrets from Conjure 

• Solid understanding of Linux/Unix systems, Windows Server environments, and Active Directory concepts, including integration and authentication within enterprise infrastructures. 

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.  

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $84,700 -$134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements.  We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package. 

Why you’ll love PwC  

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: 

 https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).