Field Officer

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow. 

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

Respond to and resolve field technology incidents and service requests quickly, while installing, maintaining, and supporting CCTV, radio, and Intelligent Transport Systems (ITS) across NSW.

Ensure continuous operation of field technology through incident management, system monitoring, equipment maintenance, stakeholder collaboration, and accurate documentation (including configurations and knowledge base updates).

Work independently and in teams across varied field locations (including challenging environments), liaising with internal teams and external providers, with requirements including technical qualifications, travel, after-hours work, and relevant licences/certifications.

For more information on this position and business unit, view the role description and information pack.

About you

Operate independently in managing daily tasks, using judgement to escalate issues when needed. Responsible for delivering accurate, high-quality work on time, with guidance from senior leaders for complex or high-risk matters.

Report to a line manager with no direct reports, focusing on individual responsibilities while maintaining communication and working within financial and organisational guidelines.

Meet role requirements including qualifications, licences, travel, and flexibility, while applying core capabilities such as technical skills, communication, and problem-solving to achieve outcomes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.  

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy  

Apply today 

Applications close 11:59 PM Monday 27 July, 2026.

For more information about this role, please contact OCEANE.THOMAS-GERVAIS@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW 

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