Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This role is part of the Global Sales organization within the Contract & Deal Management Tools team, where you'll help shape the technology that enables our commercial teams to create, negotiate, and execute complex customer agreements. Working closely with business and technology partners, you'll lead the implementation and enhancement of strategic tools that support deal design, contract lifecycle management, and sales process transformation. You'll play a key role in delivering innovative solutions that improve the experience of our internal customers and drive business growth.
What you'll do
- Acts as a liaison with technology providers to develop and manage implementation project plans and configuration processes within established timeframes
- Analyzes and gathers business requirements for multiple corporate initiatives simultaneously
- Prioritizes requirements (user stories), provides risk analysis, and provides project documentation in Visio, Excel, and PowerPoint
- Works closely with stakeholders to ensure reasonable timelines are set, reviews and approves product design, coordinates quality assurance, reviews and
- prioritizes defects, provides approval and sign off of builds, and oversees implementations
- Performs user acceptance testing (UAT) for application software upgrades and maintenance on a regular basis
- Coordinates demos to stakeholders (all levels of management)
- Critically analyzes and evaluates information gathered from multiple sources to create documentation
- Conducts requirement and test plan reviews and ensures requirements and test documentation is approved in accordance with audit standards
- Understands expectations that were set with the business unit(s)
- Creates end user training documents and materials, supports internal and external users by answering inquiries via email and provide training as needed
- Create PowerBI reports and CRM dashboard views for end users
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor's degree in information Technology, Computer Science, MIS or any Engineering field
- 3 years or more in project management, improving customer satisfaction
Preferred Qualifications- Education & Prior Job Experience
- Experience with project and technical defect tracking tools such as Rally
Skills, Licenses & Certifications
- Experience in analyzing system and business processes, improving customer satisfaction, reducing cost and increasing revenue
- Skilled at driving organizational change through the integration of people, process, and technology
- Demonstrated expertise in any CLM or CPQ platform such as Conga or Pros
- Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations aligning with tools used in Global Sales
- Strong aptitude for problem solving and analytics, and the ability to transform requirements into process flows and to analyze data for problem solving using tools such as Visio and Excel
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.