Job Description:
Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).
What are we looking for?
Education & Professional Qualification
- 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.
- Fluent in English with excellent communication skills (verbal and written)
Knowledge/Experience
- 3-year IT (Information Technology) & OT (Operational Technology) experience.
- Excellent organizational, analytical, project management and technical skills.
- Server administration
- Virtual infrastructure administration
- IT/OT Architecture knowledge
- Database administration knowledge
Context and Scope:
- Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.
- Follows the guidelines and procedure provided by regional OT/IT organization
- Establishes and follows KPI’s and SLA for every service provided.
- Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence.
- Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.
What will be your key responsibilities?
Ensure cyber security of home site - Local Network Administrator
- Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard
- Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …).
- Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets.
- Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.
- Provide documentation and training to ensure consistent processes and knowledge transfer.
- Consistent user account management (Alero/Domain).
Delivery of IT/OT Solutions related Services
- Site functional expert of all local applications he/she is supporting.
- Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use.
- Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).
- Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners.
- Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level.
Delivery of IT/OT Solution-related Projects
- Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.
- Responsible for implementation and coordination of Factory OT/IT projects in their home site.
What can you expect from Mars?
- Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.