Finance Support Officer

The Service & Team: 
We are seeking an enthusiastic and motivated individual to join our dynamic Appointee & Deputy Team as a Finance Support Officer. As part of this friendly and supportive service within Care & Wellbeing, you’ll help manage the financial affairs of around 700 vulnerable adults who lack the capacity or family support to do so themselves. This is a rewarding role where your work will make a real difference to the everyday lives of people within Adult Social Care. 

The Role: 
Our Finance Support Officers (FSOs) are responsible for processing referrals for Appointeeship with the Department of Work & Pensions (DWP) and Deputyship requests with the Court of Protection (COP). Our FSOs are also responsible for reviewing and monitoring the finances for people who have been assessed to lack the capacity to do this for themselves and have no one willing or able to do this for them. The FSOs monitor and maintain a person's benefit entitlement and their personal day to day finances including any outgoings such as utility payments, personal spending and any costs towards their care and support. 

The role entails a high level of contact with service users, their families, the DWP, the COP and other third parties by telephone, email and face to face. 

The FSOs must be able to work consistently and promptly, showing sensitivity and tact. This is a demanding role that requires someone who can remain calm and focused under pressure. 

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.                      
This position will be subject to an enhanced criminal record disclosure check. 

This position is a hybrid role which includes both home and office working. 

What you’ll need to succeed: 
The role will require a high level of contact with customers and the applicant will need to demonstrate excellent communication skills, both verbal and written. The applicant should also show attention to detail, be able to work on their own and as part of a team, understanding your individual contribution towards team goals.  A good level of literacy and numeracy skills that can demonstrated by GCSE grades 9-4 (A-C) in Maths and English or relevant work experience.  

You should have experience in the use of Microsoft Office (including Outlook, Word and Excel) and have experience of diary management, prioritisation and problem-solving skills. 

Knowledge of Appointeeships & Deputyships is desirable, but not essential, as full training will be provided to the successful candidate. The most important attribute is a can-do attitude and the desire to learn and enhance your existing skills.  

What you’ll get in return: 
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. 

Our core employee rewards and benefits include: 

·         a competitive salary. 

·         a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions 

·         a generous annual leave entitlement with the potential to purchase additional leave. 

·         A national award-winning employee health and wellbeing programme 

·         Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. 

Additional Information: 

Please note, we are unable to offer sponsorship for this role.

The full role profile is attached here. 

To learn more about the role please contact Rebecca Whitlock or Dan Warner, Appointee & Deputy Team Finance Support Managers, by emailing rebecca.whitlock@cornwall.gov.uk or dan.warner@cornwall.gov.uk. 
 

 

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process_._

 

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

 

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.